Program Effectiveness Manager

| Seattle
The Role
Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Analyst to provide trusted and timely insights that drive team productivity, scalability, revenue acceleration, and project effectiveness. Your success will be measured by your ability to pull and interpret data from multiple systems, leveraging business acumen and a deep curiosity to analyze the data and craft meaningful story lines and insights that empower the Professional Services team.

This position is based in Seattle, will initially report to the VP of Professional Services & Training and will include the following duties:

  • Influence the strategy, design and implementation of reporting and analytics across the Professional Services team (pre-sales, implementation & education)
  • Continually evaluate, develop and implement new methods for data analysis to inform the PS Organization around sales effectiveness, scoping accuracy, project execution, and customer outcomes
  • Lead deep dive analysis of impacts and influence by the PS team, including gaps that should be addressed
  • Design and maintain PS dashboards pulling data from several resources - to include core KPIs and customer trends
  • Own underlying data sets and take a lead role in ensuring data accuracy across the team and systems
  • Provide predictive forecasting of future performance and scale, using sound statistical models
  • Confidently present outcome analysis and recommendations to Executives and Team Leaders
  • Grow our best practices around reporting quality, data hygiene and data governance
  • Collaborate closely with other Analysts and the BI team to ensure partnership across data, insights and best practices
  • Help design and implement leading edge Operational best practices within the PS team

Qualifications

  • 6+ years of related professional experience
  • 3+ years analytics experience
  • Bachelor’s degree in a related field
  • Experience doing analysis with project-based teams and within a sales function
  • Demonstrated examples of surfacing key insights and/or predictive forecasting models that drove business changes with measurable business impact
  • Experience enabling self-service analytics
  • Fluency in common statistical analysis methods
  • Advanced SQL skills
  • Experience in Tools commonly used in PS organizations such as SFDC, PSA software, LMS platforms and PM software
  • Experience with multiple reporting suites, such as Domo, PowerBI or Tableau
  • Experience translating findings into compelling recommendations, polished deliverables, and actionable programs
  • Strong business acumen with depth to relate commercial business strategy to analytics asks
  • Ability to communicate complex concepts in a clear and concise manner to audiences from staff to senior executive level

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

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Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Outreach offers amazing groups such as OWN (Outreach Women's Network), Gals & Sals, and a Diversity & Inclusion committee that offer networking and development opportunities, and host fun events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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