Qualitative Researcher (Contract)

| Seattle
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Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

The Insights team is core to customer centricity. The team develops deep understandings of the global Remitly audience, increasing the relevance and impact of every touchpoint. We provide insights for Product and Marketing teams across the company, driving short-term and long-term growth. We keep one eye on the needs of our current customers and one on the hundreds of millions we have yet to reach.

We are looking for a bilingual researcher to be an integral member of our Insights team. The role will be highly visible in our global organization. If you are curious about people, like working on a variety of projects, have a habit of taking ownership, and enjoy seeing a tangible impact from your work, this role is for you. 

Your role:

This role is crucial to enabling Remitly employees to better understand current and potential customers in both general ways (Who are they? How can we solve problems for them?) and specific ways (How can we improve this current product or marketing experience?)

In this role, you will operate with a range of freedom and flexibility. You will anticipate needs, as well as respond to stakeholders’ requests. You will own numerous short-term, quick-turnaround research projects. You will also collaborate on larger, more sophisticated projects with a team of empathetic partners.

Prior experience with usability research is an asset, but we are looking for more of a generalist who can refine problem statements, gather the right data through appropriate methods, and work with stakeholders (in Product and Marketing) to ensure they have the right data for testing and in-market experimentation.

Specific responsibilities:

  • Recruit participants for regular, quick-turnaround customer research on remittance senders
  • Develop and implement new techniques to reach relevant audiences for research purposes
  • Maintain a database of potential research participants
  • Coordinate the logistics of in-person and remote research, including securing translators, booking facilities, paying incentives, and ordering transcripts if needed
  • Gather data, especially via qualitative methods
  • Synthesize and report on the data gathered
  • Help to channel insights to appropriate stakeholders for action and to share information across the company
  • Contribute to a repository of insights across projects
  • In addition, actively participate in larger, longer, more complicated research projects

Basic qualifications:

  • 2–5 years of experience using qualitative and quantitative methods to conduct actionable, outcome-focused research and recommendations
  • High proficiency with both English and Spanish
  • Experience forming short-term and long-term relationships across cultures (e.g., cross-cultural research, community organizing, being in spaces where our customers live, work, and recreate)
  • High attention to detail
  • Strong organizational skills
  • Self-directed, thriving in ambiguous environments
  • Ability to prioritize and manage multiple projects with varying degrees of complexity
  • Excellent writing and speaking skills

Preferences

  • Experience working with both Product and Marketing stakeholders
  • Social science background (e.g., sociology, psychology, anthropology) or HCI
  • Professional or personal experience in an international setting

Who we are:

Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $10 billion in annualized volume from its customers in the United States, Europe, Canada, and Australia to loved ones throughout the world. The company’s proprietary global transfer network includes its easy-to-use mobile app, which makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank’s International Finance Corporation (IFC), Naspers’ PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders’ Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London, the Philippines, and Nicaragua. For more information, visit https://www.remitly.com.

Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Remitly is an eVerify Employer.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • JIRAManagement

Location

Remitly' is in the heart of downtown Seattle. Situated near tons of bars and restaurants, with easy access to public transport, it's an ideal location

What are Remitly Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Remitly's executive leadership is as diverse as our staff, and our Director of Diversity & Inclusion is focused on continuous improvement of our D&I initiatives.
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At Remitly, our nine affinity groups are open membership - any employee who self-identifies, self-affiliates, or is an aspiring ally who wants to connect, learn, and share is welcome to join!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Remitly partners with Modern Health to provide enhanced employee benefits that support a holistic approach to employees' well-being. This includes sessions with licensed therapists for clinical needs.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Remitly offers the opportunity to purchase stock options through its Equity Incentive Plan.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 20.5 weeks of family medical leave.
Company sponsored family events
Remitly sponsors family-oriented events semi-annually (e.g., holiday party and company picnic).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All King County-based employees receive the ORCA Card transportation benefit on day one. The ORCA Card can be used on all regular buses, Regional Rail, and a few other modes of transportation.
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Remitly has a fully stocked kitchen including unlimited snacks, coffee, tea and the flavored Bevi water you can handle.
Happy Hours
Virtual happy hours are hosted At team's discretion.
Parking
We offer employees a parking subsidy in the building's below-ground garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Remitly hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education.
Time allotted for learning
Remitly allows employees to set aside 8 hours of designated learning and development time, per employee, per month.
Online course subscriptions available
Customized development tracks
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