Senior Business Analyst - Data Ops

| Seattle
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About the Role: 

We are seeking a detailed-oriented analytical team member for our Revenue Operations team to support our Industry Partnerships Team.  You will work at the intersection of consumers and providers, helping our Industry Partnerships team sell innovative data products, transform their operations, and drive results with insightful analytics. 

If the idea of transforming a business unit with your unique data-storytelling skills, thoughtful scoping, and push for operational efficiency excites you, read on!

You will work with a multi-sided marketplace:

  • Consumers that want to conduct research and potentially have procedures completed
  • Providers that want to attract quality patients and help them by performing procedures
  • Brands that want to get their products in front of consumers and into the hands of providers

In this role, you will also:

  • Feel comfortable with statistical significance and are prepared to set up tests for humans (product tests) and by humans (sales tests)
  • Write in-depth assessments that change behavior and drive significant revenue for our Industry Partnerships Team
  • Be comfortable rapidly building data visualizations to tell a compelling data-driven narrative
  • Be ready to use the right tool for the job: Looker, DBT, Google Slides & Sheets, Salesforce, or Python all could be tools you would use
  • Work with significant autonomy and discretion, setting the direction for your work as a business owner
  • Avoid providing raw data dumps, inspiring stakeholders with insightful recommendations that push the business towards innovation and growth
  • Mentor more junior-level team members on best-practices and diagnostic techniques
  • Work on sample projects like standardizing ad product ROI, automating framework for data-driven storytelling, and operationalizing Sales Metrics

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

About You: 

You love developing your analytical skills and have the grit to make smart changes happen.  You enjoy working with a small team and know you can rely on them to help you along the way.  Below are some of the qualifications we’d love for you to have. 

You may be the right fit if you have:

  • Prior experience in a high-impact analytics role
  • The ability to communicate with your stakeholders and set clear expectations throughout your work
  • Experience using SQL and a scripting language in a business setting
  • Advanced Excel/Google Sheets and/or data manipulation skills
  • A passion for using data to find ways to create clear visualizations that tell a compelling story
  • A desire to grow with a team that will push and inspire you to be your best
  • Rigor, fortitude, and a self-disciplined approach to quality
  • Prolific analytic skills that bring high-performance results
  • The ability to take an ambiguous request and translate it into a scoped action plan with clear timelines and milestones stakeholders understand and appreciate
  • Highly analytical and positive mindset -- you’re curious, quantitative, and meticulous
  • Experience with Google Analytics, Google Ad Manager, or other web analytics tools is a plus

Don’t think you fully fit the bill? Apply anyway!  Internally, we’re in the business of building leaders.


Travel

Not expected for this role

Work Environment

The RealSelf office sits in a historic Pioneer Square building. Employees also have the option to bring their dogs to work! Telecommute option dependent on job function at the discretion of the manager.  *Due to COVID-19, RealSelf employees are currently remote.

About RealSelf

RealSelf is the world's largest online destination to learn about elective cosmetic procedures and to find the right doctor or clinic for you. More than 10 million people visit RealSelf each month to find out which treatments and providers live up to their promise of being "Worth It." RealSelf is powered by unbiased experiences shared by consumers for hundreds of treatments, ranging from simple skincare to high consideration cosmetic surgeries. Offering millions of photos and medical expert answers, RealSelf has become an essential resource and service for those seeking to find the right local provider.  

About the Industry

According to a 2016 ASAPS (American Society for Aesthetic Plastic Surgery) study, Americans spent more than 13.5 billion dollars on combined (surgical and nonsurgical) aesthetic procedures in a single calendar year for the first time on record. The total reflects a 1.5-billion-dollar increase from 2014. Surgical procedures accounted for 58% of the total expenditures, surpassing the 8-billion-dollar mark for the first time, and nonsurgical procedures accounted for 42% of the total spending, surpassing the 5-billion-dollar mark for the first time. This dramatic increase in demand speaks to the rapidly increasing need for consumer education and engagement - a role RealSelf is proud to own in the industry. RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • SalesforceCRM
    • Outreach.ioEmail
    • MarketoLead Gen

Location

We are in Seattle's original neighborhood that boasts trendy coffee shops, art galleries, and restaurants. Easy to commute to via public transit.

An Insider's view of RealSelf

How would you describe the company’s work-life balance?

Work life balance is important at RS - we offer a very flexible work schedule with the option to work remotely when ever needed, with two dedicated wfh days. This helps employees save time on commutes, ability to make appointments during the week, and spend more time with your family. We also offer 22 PTO days per year + 8 company paid holidays.

Amy

Sr. Recruiter

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.

Sharon

Lead Trust & Safety Program Manager

How does the company support your career growth?

Goal-tracking tools and resources at RealSelf keep me accountable and focused on results. The mentorship program and professional development grant also allowed me to learn new skills I can apply to my role. But nothing beats the amazing people at RealSelf–my manager truly cares about how I'm growing and how best she can support my ideas.

Geri

Sr. Community Manager

How do your team's ideas influence the company's direction?

Our People Team strives to support the understanding that work life balance should no longer be considered a benefit, but should be an expectation of a company. Not only do we stand behind this, we have recently created more opportunities for our people to work remote so that they can better balance life whether in or out of the office.

Craig

Sr. Director of People

How do you collaborate with other teams in the company?

As Marketing Copywriter, I’ve got the unique privilege of partnering across our Email, Product, and Brand teams to help drive marketing initiatives forward. Each day I use the power of language to connect with our audience in interesting and impactful ways. Collaborating with such bright colleagues is a fun, challenging, and exhilarating experience

Jamachia

Marketing Copywriter

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the health and wellness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
RealSelf's health insurance policy covers up to 100% of out of pocket expenses for employees. 75% for spouses and dependents.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
RealSelf's team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RealSelf provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. RealSelf also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
RealSelf provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, Work remotely $2 days per week, Work remotely on occasion as needed.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
RealSelf sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
RealSelf employees receive 22 paid days off per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking, A parking subsidy.
Pet Friendly
RealSelf's pet policy is dog friendly daily.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
RealSelf hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Customized development tracks
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