Senior Business Analyst - Data Ops at RealSelf

| Seattle
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About the Role: 

We are seeking a detailed-oriented analytical team member for our Revenue Operations team to support our Industry Partnerships Team.  You will work at the intersection of consumers and providers, helping our Industry Partnerships team sell innovative data products, transform their operations, and drive results with insightful analytics. 

If the idea of transforming a business unit with your unique data-storytelling skills, thoughtful scoping, and push for operational efficiency excites you, read on!

You will work with a multi-sided marketplace:

  • Consumers that want to conduct research and potentially have procedures completed
  • Providers that want to attract quality patients and help them by performing procedures
  • Brands that want to get their products in front of consumers and into the hands of providers

In this role, you will also:

  • Feel comfortable with statistical significance and are prepared to set up tests for humans (product tests) and by humans (sales tests)
  • Write in-depth assessments that change behavior and drive significant revenue for our Industry Partnerships Team
  • Be comfortable rapidly building data visualizations to tell a compelling data-driven narrative
  • Be ready to use the right tool for the job: Looker, DBT, Google Slides & Sheets, Salesforce, or Python all could be tools you would use
  • Work with significant autonomy and discretion, setting the direction for your work as a business owner
  • Avoid providing raw data dumps, inspiring stakeholders with insightful recommendations that push the business towards innovation and growth
  • Mentor more junior-level team members on best-practices and diagnostic techniques
  • Work on sample projects like standardizing ad product ROI, automating framework for data-driven storytelling, and operationalizing Sales Metrics

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

About You: 

You love developing your analytical skills and have the grit to make smart changes happen.  You enjoy working with a small team and know you can rely on them to help you along the way.  Below are some of the qualifications we’d love for you to have. 

You may be the right fit if you have:

  • Prior experience in a high-impact analytics role
  • The ability to communicate with your stakeholders and set clear expectations throughout your work
  • Experience using SQL and a scripting language in a business setting
  • Advanced Excel/Google Sheets and/or data manipulation skills
  • A passion for using data to find ways to create clear visualizations that tell a compelling story
  • A desire to grow with a team that will push and inspire you to be your best
  • Rigor, fortitude, and a self-disciplined approach to quality
  • Prolific analytic skills that bring high-performance results
  • The ability to take an ambiguous request and translate it into a scoped action plan with clear timelines and milestones stakeholders understand and appreciate
  • Highly analytical and positive mindset -- you’re curious, quantitative, and meticulous
  • Experience with Google Analytics, Google Ad Manager, or other web analytics tools is a plus

Don’t think you fully fit the bill? Apply anyway!  Internally, we’re in the business of building leaders.


Not expected for this role

Work Environment

This role is open to fully remote candidates in most states. 

About RealSelf

RealSelf is the world's largest online destination to learn about elective cosmetic procedures and to find the right doctor or clinic for you. More than 10 million people visit RealSelf each month to find out which treatments and providers live up to their promise of being "Worth It." RealSelf is powered by unbiased experiences shared by consumers for hundreds of treatments, ranging from simple skincare to high consideration cosmetic surgeries. Offering millions of photos and medical expert answers, RealSelf has become an essential resource and service for those seeking to find the right local provider.  

About the Industry

According to a 2016 ASAPS (American Society for Aesthetic Plastic Surgery) study, Americans spent more than 13.5 billion dollars on combined (surgical and nonsurgical) aesthetic procedures in a single calendar year for the first time on record. The total reflects a 1.5-billion-dollar increase from 2014. Surgical procedures accounted for 58% of the total expenditures, surpassing the 8-billion-dollar mark for the first time, and nonsurgical procedures accounted for 42% of the total spending, surpassing the 5-billion-dollar mark for the first time. This dramatic increase in demand speaks to the rapidly increasing need for consumer education and engagement - a role RealSelf is proud to own in the industry. RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TwigLanguages
    • GoLanguages
    • TypeScriptLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • ServerlessFrameworks
    • StorybookFrameworks
    • ReactFrameworks
    • DynamoDBDatabases
    • SQLDatabases
    • Google AnalyticsAnalytics
    • Google BigQueryAnalytics
    • Google Tag ManagerAnalytics
    • dbtAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Outreach.ioEmail
    • MarketoEmail
    • IterableEmail


Our HQ is in Seattle's Pioneer Square neighborhood, which boasts trendy coffee shops, art galleries, and restaurants. Easy to commute to via transit.

An Insider's view of RealSelf

How would you describe the company’s work-life balance?

Work-life balance is important at RS - we offer a very flexible work schedule and are a remote-first company. This helps employees save time on commutes, ability to make appointments during the week, and spend more time with their family. We also offer 22 PTO days per year + 9 company-paid holidays.


Sr. Recruiter

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.


Community Operations Manager

What makes someone successful on your team?

Curiosity and drive to make a real business impact. On Analytics, we spend time building automated data products to scale ourselves. This creates time for investigating large-scale optimizations throughout the business. Curiosity and business acumen are key components to finding actionable and relevant insights to implement.


Director of Analytics

How do your team's ideas influence the company's direction?

Our People Team strives to support the understanding that work-life balance should no longer be considered a benefit but should be an expectation of a company. Not only do we stand behind this, we have transitioned to a remote-first culture creating more opportunities for our people to have a better way of life.


Sr. Director of People

How does your team reward individual success?

During our sprint retros, we discuss which RealSelf Business Operability Principles the team demonstrated well & we can mention the member/s who were instrumental in that success. This is so rewarding because it provides us a platform to recognize the efforts of our fellow teammates, value their contributions, & in turn, keeps everyone motivated.


Sr. Software Development Engineer

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the health and wellness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We believe the best solutions come from a team of people with diverse perspectives, educational backgrounds, & life experiences. Building this kind of team is at the heart of how we approach staffing.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
RealSelf's health insurance policy covers up to 100% of out of pocket expenses for employees. 75% for spouses and dependents.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
RealSelf's team fitness initiatives include In-office yoga, Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
RealSelf provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. RealSelf also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
RealSelf provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
RealSelf sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
RealSelf employees receive 22 paid days off per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
RealSelf's pet policy is dog friendly daily.
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
All employees receive a $50 monthly reimbursement to support their work from home needs.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
RealSelf hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
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