Senior Business Analyst (Seattle or San Francisco)

| Seattle
The Role
As a Sr. Business Analyst at Outreach.io you will become the expert in what drives success for Outreach’s customers. We’re looking for an analytical individual who is passionate about using data to identify the driving factors of sales within any and all organizations. You’re eager to dive deep and comfortable building dashboards to scale your learnings and enable Outreach’s growth. You will have a great opportunity to make an impact at a fast growing company and help the Business Intelligence and Analytics teams to evolve and mature our use of analytics across the company. If you are familiar with applying data to solving problems, enjoy finding creative solutions to open-ended problems, and enthusiastic about learning and improving your skills, we have interesting challenges for you. 
About The Team
The BI&A team is on a mission to bring relevant data and insights to every person at Outreach while advancing the use of data and promoting an insight-centric culture. The BI & Analytics team is a centralized team empowering all Outreach business functions with strategic measurement and insights. A few core outputs include KPI definition, actionable insights, dashboards & reporting, self-service tooling.

Your Daily Adventures Will Include

  • Creating change by presenting customer sales insights to customer success management and senior leadership around the organization
  • Act as subject-matter-expert regarding drivers of customer behavior
  • Leading deep-dive analysis to identify driving factors of Outreach customer’s sales
  • Writing SQL on structured and unstructured data
  • Own the design, development, and maintenance of ongoing dashboards and their underlying data sets
  • Partnering with customer success leaders to apply data to hypotheses and inform strategy
  • Confidently present outcome of analysis and recommendations to executives

Basic Qualifications

  • BS degree in a quantitative discipline
  • 4+ years of professional data analysis experience in SaaS/B2B business
  • Expert level SQL (Snowflake preferred)
  • Experience identifying drivers of MRR expansion, churn, & contraction
  • Fluency in common statistical analysis methods
  • Effective storyteller; experience translating findings into compelling recommendations, polished deliverables, and actionable programs
  • Ability to communicate complex concepts in a clear and concise manner to audiences from staff to senior executive level
  • Our tech stack: Snowflake, DBT, Tableau, Python, Airflow

Preferred Qualifications

  • Advanced degree in a quantitative discipline
  • Familiarity with analytical support of a CSM team
  • Experience building dashboards (Tableau preferred); Tableau certification a plus
  • Experience delivering prescriptive and predictive analysis
  • Experience writing SAS, R or Python for data analytics
  • Familiarity working in modern data warehouse architecture and processes

Please note that visa sponsorship is not available for this position at this time.
About Outreach
Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. The company commissioned a recent Forrester study which highlights how the company provides an industry-leading ROI of 387 percent over three years and a payback period of fewer than three months since initial investment. 
Outreach’s culture is what truly sets the company apart. The company recently made Inc.’s Best Places to Work for the third year in a row. Outreach's great workplace culture has also been recognized in Seattle Business Magazine's 100 Best Companies to Work For and the Puget Sound Business Journal's Best Places to Work in Washington. Its exceptional growth was recognized by Deloitte last year, receiving the prestigious Technology Fast 500 award, which ranked Outreach the fourth fastest-growing technology company in North America. Outreach was also named to the Forbes' Cloud 100 and LinkedIn's Top Startups list and recently was ranked number one in G2s “Best Products for Sales.” 
More than 4,500 companies such as Adobe, Tableau, DoorDash, Splunk, DocuSign, and SAP depend on Outreach’s enterprise-scale, unparalleled customer adoption, and robust AI-powered innovation. Outreach is a privately held high-growth pre-IPO start-up with a $1.1B valuation based in Seattle, Washington. To learn more, please visit www.outreach.io.
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Outreach82 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Seattle
Operations
new
Seattle
Project Mgmt
new
Seattle
Finance
new
Seattle
Operations
new
Seattle
Design + UX
new
Seattle
HR + Recruiting
new
Seattle
Finance
new
Seattle
Product
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
Design + UX
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Finance
new
Seattle
Sales
new
Seattle
Sales
new
Seattle
Data + Analytics
new
Seattle
Marketing
new
Seattle
Internships
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Finance
new
Seattle
Data + Analytics
new
Seattle
HR + Recruiting
new
Seattle
Design + UX
new
Seattle
Design + UX
new
Seattle
Finance
new
Seattle
Operations
new
Seattle