LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

The Data Annotator / Taxonomy Analyst role on our growing Data Intelligence team is an opportunity to support new product development based on machine learning in LivePerson’s conversational AI space. 

LivePerson is looking for an analyst to support a data science team currently working in the field of conversational AI.

You will spend part of your time developing taxonomies to analyze brands’ conversations with their consumers to identify the reasons why consumers are reaching out to the brands. The other half of your time will be spent formatting and labeling data for use within a machine learning system. We are looking for individuals who are flexible and detailed-oriented and are comfortable meeting with and gathering input from external customers.

You will also be responsible for providing feedback to our engineers on how to improve the user interface tools used in the annotation process. Joining our team means playing an integral role for the future of conversational AI.

In this role you will:

• Partner with members of client facing LivePerson account teams to gather requirements to develop automated ways to identify why consumers are reaching out to brands
• Work with enterprise clients across multiple industry sectors, including telecommunications, financial services and airlines
• Work with cutting-edge text analytics technologies and provide input for user requirements to internal teams who are developing new tools
• Become an expert in taxonomy development and data annotation

Your qualifications are:

• Strong communication, English language, analytical, organizational and teamwork skills
• Detail-oriented
• Comfortable with extended periods of reading conversation transcripts and classifying text, gaining deep knowledge of customer experience
• Consumer focused, with understanding of customer journeys and goals
• Experience creating, extending and maintaining taxonomies
• Flexible, comfortable with working in an environment with shifting priorities
• Familiarity with one or more of the following: Boolean formulas, regular expressions, SQL queries
• Some call center, programming, and/or customer service background preferred
• Experience with digital asset management software and workflows a plus

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.