UX Data Scientist

| Seattle

The Challenge

As the Data Scientist on the Experience Research Team you will bring the power of our data to Qualtrics, itself. You will help analyze our own product data to build and grow a deeply impactful XM product line and platform. The analytics you deliver will strategically advance how Qualtrics ideates, builds, measures, and improves its own products. You will use your quantitative skills to analyze disparate customer feedback data sources (e.g., NPS, Social Media, Call/Case Volumes, Product feedback) to present comprehensive views of customer experience. You will continue to build models and look for opportunities to leverage EX, BX and PX data as we build XM.

What Success Looks Like in the Role

You inspire those around you to be obsessed with data and the stories you can tell. You love turning data into insights. You thrive when people take action on the insights you provide. You have Qualtrics internal stakeholders craving more. You understand the importance of mining our own data with the goal of providing input to our case studies and suggestions for improvements to our own products. You work effectively cross-team and you understand the importance of building strong relationships and earning trust and credibility. You have successfully helped this organization harness the power to tell our own stories with our own data.

A Day in the Life

  • Designs, develops and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions to support our own programs and XM platform product enhancement.
  • Interacts with product and teams to identify questions and issues for data analysis and experiments.
  • Develops and codes software programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources.
  • Identifies meaningful insights from large data and metadata sources; interprets and communicates insights and findings from analysis and experiments.
  • Be an internal leader in basic statistics including descriptive statistics, correlation and regression.

Your Background

You are a big data junkie and you tell stories with big data and can demonstrate how you have used data to change thoughts about how things work. You care about understanding the customer and want to impact better customer experiences that align strategically with business goals. You want to join a dynamic, rapidly scaling, organization. You know how to mine data and turn it into measurable outputs that push understanding and action.

Minimum Qualifications

  • Master’s Degree in Business Analytics, Data Analytics, or Data Science, with a BA/BS in Economics, Finance, Management, Marketing or Social Science
  • 3+ years work experience
  • Strong quantitative analytical skills; with statistical analysis competence in techniques such as correlation, regression, KPI metric development, segmentation modeling and algorithms
  • Fluent in either Python or R, able to query data using SQL, has experience working with cloud based computing platforms and big data tools.
  • Experience in data mining, advanced data manipulation, machine learning and statistical analysis.
  • Experience with data visualization and communication projects using software like Tableau
  • Strong verbal and written communication skills to present analysis and insights including trends and opportunities to stakeholders and the business
  • Believes in eating one's own dog food and using that experience to drive the creation of exceptional customer facing products
  • High standard of detail, excellence, professionalism, and role model behavior

Preferred Qualifications

  • Familiarity with survey scripting and data reporting platforms (e.g. Qualtrics, etc.) is desired. Ability to script surveys in these platforms is a plus.

About Qualtrics

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We’re looking for A-players, not A-holes. We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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