XM Scientist, Services Learning & Development (EX)
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
Qualtrics is building the first XM (i.e. experience management) platform in the world in which organizations can see their brand, product, customer, and employee data in one place and gain actionable insights from harnessing all of this experiential data together. As a new category, XM is new to many of our customers and they need expert services to guide them in setting up and growing a XM program. Given this need, we are looking for an expert in employee experience to be the master architect in designing our development programs for our services employees.
Expectations for Success
- Blueprint the E2E services employee experience and architect improvements to the journey
- Monitor and become the subject matter expert on services employee experience data—advise and persuade services executive leadership on how to take action from the data
- Build and maintain the career success criteria and level guides across services
- Craft a services-wide mobility program with the goal of developing our employees through a rich variety of experiences
- Work with instructional designers to codify leadership development curriculum
- Coach senior leadership and management in their team development efforts
- Deliver executive summaries to communicate results and status of learning initiatives
- Facilitate leadership development experiences for management, including core leadership programs for executives and high potential employees
Qualifications & Requirements
- 5+ year experience in the field of employee experience, either in consultancy or in-house
- Ideally post-graduate degree in I/O psychology
- Strony data analytics skills to work independently on most matters or to direct the efforts of a more technical analyst
- Ability to thrive in ambiguity—apply structure to problems
- Strong oral and written communication skills, including presentation skills in front of large groups and executives
- Ability to work in a fast-paced environment and as part of an exciting, ambitious and growing organization
What differentiates us from other companies:
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
- We take pride in our office's design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical - employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- To learn more about what we value read about it directly from our employees Qualtrics Life stories