App Design Specialist at Pushpay

| Redmond
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About Us:

Pushpay is the premiere provider of giving and engagement solutions to the church community. We are market leaders in the industry currently serving church partners across the United States, Canada, Australia and New Zealand. Our organization exists to help our customers engage their networks and strengthen connection, belonging and community.

The Service Delivery team is in charge of designing, implementing and supporting the Pushpay app​ product. The app helps to create a central hub of content, media and resources, all while uniquely branding it to each customer’s organization. Within that we aspire to further ignite engagement and generosity. After 2 years of existence we have become the most popular church app provider in the industry with over 5,000 apps live on the iTunes and Google Play stores.

About the Position:

As an App Design Specialist you will work to make a memorable first impression with unique app designs for each customer. You will also strive to deliver best practices in mobile design to ensure maximum engagement with end-users. You will provide escalated technical assistance and support to our internal teams and customers.

Key Responsibilities Include: 

  • Make memorable first impressions by designing amazing apps, that capture our customer’s culture and community within the app CMS (Mobile App Studio).
  • Provide high quality support to our internal team and customers, drive best practices for mobile engagement with the Mobile App Studio, our proprietary app-building platform.
  • Effectively manage time to provide deliverables within our service level agreements and internal KPI’s.
  • Identify customer needs and problems and provide creative technical solutions.
  • Gain deep technical understanding of Pushpay app platform, set appropriate expectations, overcome objections, and provide desirable solutions
  • Build unique and awesome apps using the Pushpay CMS platform
  • Equip and train customers with best practices within the CMS platform, provide best practices for engagement, mobile design, and mobile adoption strategies.
  • Contribute to creative initiatives and projects to be determined by overall company/team goals. (i.e. designing app templates)
  • Be a key player in platform improvement
  • Other duties may be required

What You Have:

  • Completed Bachelor's Degree or equivalent experience
  • Experience with CRM software and (e.g. Salesforce) is a major plus
  • SaaS industry experience is another major plus
  • Experience in customer service environment and knowledge of best practices when responding to customers via phone or email (2-4 years customer service experience preferred)
  • Working knowledge of graphic design software such as Photoshop, Sketch, or Pixelmator.
  • Excellent communication and time management skills
  • Ability to anticipate change, quickly adapt to new situations and adjust priorities accordingly
  • Desire to work in a fast-paced environment, with proactive mindset and minimum need for supervision
  • Outgoing, personable and fun
  • Ability to manage multiple, concurrent client relationships
  • Understanding of key drivers for local church success
  • Understanding of industry culture, products and services
  • Excellent eye for detail
  • Listen to each customer & identify and anticipate opportunities to improve their experience
  • A passion to serve, help, and assist in whatever capacity possible
  • A desire to help people and improve the customer experience
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen


Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.


Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!


IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.



How do you empower your team to be more creative?

We have worked hard to create an environment where people are encouraged and expected to think outside of the box. We value bold ideas and empower our people to speak up, fostering the kinds of discussions required to generate creative solutions. We’re always searching for exceptional strategists, technologists, and communicators!


Chief Customer Officer

What is your vision for the company?

Our focus was to become the #1 partner to the US faith sector through strengthening community, connection and belonging. Today we serve over 7,900 churches, delivering world-leading custom apps, giving and donor management services. Our vision remains the same, expanding our SaaS services that help communities all around the world to thrive!



What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Volunteer in local community
Pushpay Cares: Our employee led program aligned to our core value of Generosity: opportunities for Pushpay employees to give back to their communities.
Friends outside of work
Eat lunch together
Intracompany committees
WLEAD: Enabling inclusion in the workplace. Women’s Leadership Exploration & Development An Employee Resource Group for women & men
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Pushpay participated in the Tough Mudder event for 2 years in a row!
Retirement & Stock Options Benefits
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of paid parental leave for the primary caretaker. Pushpay also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Pushpay sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Pushpay employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Pushpay hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Pushpay focuses on continually improving our employees' experience. We are always adding new perks and benefits!

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