App Design Specialist

| Redmond

About Us:

Pushpay is the premiere provider of giving and engagement solutions to the church community. We are market leaders in the industry currently serving church partners across the United States, Canada, Australia and New Zealand. Our organization exists to help our customers engage their networks and strengthen connection, belonging and community.

The Service Delivery team is in charge of designing, implementing and supporting the Pushpay app​ product. The app helps to create a central hub of content, media and resources, all while uniquely branding it to each customer’s organization. Within that we aspire to further ignite engagement and generosity. After 2 years of existence we have become the most popular church app provider in the industry with over 5,000 apps live on the iTunes and Google Play stores.

About the Position:

As an App Design Specialist you will work to make a memorable first impression with unique app designs for each customer. You will also strive to deliver best practices in mobile design to ensure maximum engagement with end-users. You will provide escalated technical assistance and support to our internal teams and customers.

Key Responsibilities Include: 

  • Make memorable first impressions by designing amazing apps, that capture our customer’s culture and community within the app CMS (Mobile App Studio).
  • Provide high quality support to our internal team and customers, drive best practices for mobile engagement with the Mobile App Studio, our proprietary app-building platform.
  • Effectively manage time to provide deliverables within our service level agreements and internal KPI’s.
  • Identify customer needs and problems and provide creative technical solutions.
  • Gain deep technical understanding of Pushpay app platform, set appropriate expectations, overcome objections, and provide desirable solutions
  • Build unique and awesome apps using the Pushpay CMS platform
  • Equip and train customers with best practices within the CMS platform, provide best practices for engagement, mobile design, and mobile adoption strategies.
  • Contribute to creative initiatives and projects to be determined by overall company/team goals. (i.e. designing app templates)
  • Be a key player in platform improvement
  • Other duties may be required

What You Have:

  • Completed Bachelor's Degree or equivalent experience
  • Experience with CRM software and (e.g. Salesforce) is a major plus
  • SaaS industry experience is another major plus
  • Experience in customer service environment and knowledge of best practices when responding to customers via phone or email (2-4 years customer service experience)
  • Working knowledge of graphic design software such as Photoshop, Sketch, or Pixelmator.
  • Excellent communication and time management skills
  • Ability to anticipate change, quickly adapt to new situations and adjust priorities accordingly
  • Desire to work in a fast-paced environment, with proactive mindset and minimum need for supervision
  • Outgoing, personable and fun
  • Ability to manage multiple, concurrent client relationships
  • Understanding of key drivers for local church success
  • Understanding of industry culture, products and services
  • Excellent eye for detail
  • Listen to each customer & identify and anticipate opportunities to improve their experience
  • A passion to serve, help, and assist in whatever capacity possible
  • A desire to help people and improve the customer experience
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you make yourself accessible to the rest of the team?

We don't have offices or walls separating us, so I sit right in the center of the team on the sales floor. This allows my reps to have complete access to me at all times. They can walk up to me or use our in-house messaging system for privacy!

Julia

SDR Manager

What are some social events your company does?

We have a lot of fun events at Pushpay! If I had to pick one, it would be our Awards Night. It's a fun night where our company comes together outside of work in a great location to celebrate our achievements. We have a lot of fun together - dinner, dancing, and photo booths. I'm looking forward to the next one!

Sally

Talent Advisor

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program
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