Director, Product Design at Chewy

| Seattle
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Director, Product Design

Chewy strives to be the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Product Design and Research team are a hard-working, collaborative, and fun-loving team of designers, researchers and builders, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with unprecedented ease and convenience, empowering them to keep their pets happy and healthy.

We are seeking a Director, Product Design to play a leadership role in realizing Chewy’s vision, driving the conception and creation of innovative new products and services. As a Director, you’ll be a thought leader for User Experience throughout Chewy.  You’ll have the opportunity to think and act big, exercising continuous innovation and a bias for action, coupled with thoughtful experimentation.  The ideal candidate will be a systems-level design thinker and visionary, with strong customer instincts and outstanding design intuition, who will provide vision and direction setting to a team of Product Designers.  Your primary goal will be to ensure an unparalleled customer experience that enables our customers, businesses and veterinarian partners to accomplish their goals in the most elegant, efficient, and enjoyable way possible.  To achieve this, you will be responsible for developing and socializing a vision that drives engagement and excitement throughout the organization - working closely with our partners in research, product management and engineering to help shape the next generation of pet parent experiences on Chewy.


The ideal candidate is a passionate, yet pragmatic design leader that can analyze customer behaviors, identify opportunities to solve problems, and create an innovative customer experience in a fast-paced and collaborative environment. You should be passionate about working strategically with executives and other senior leaders to create and deliver big, visionary and customer-focused experiences.   


What You’ll Do:

  • Lead new creative and holistic thinking across diverse product releases, platforms, and devices; drive the direction, style, and methodology of design and accessibility.
  • Champion cohesion and consistency in UX design that unites a growing family of features, while continuing to nurture and evangelize a fervent culture of invention and innovation.
  • Lead cross-team conceptual development; be a strategic thought leader in how to implement unmatched experiences that represent the most customer-centric intersection between design, business, content, and technology.
  • Foster Chewy’s culture and principles within the group while setting new standards in executional and operational excellence.
  • Recruit, assess, hire, develop, and retain an organization of outstanding UX personnel.

Basic Qualifications

  • A total of 10+ years of experience in User Experience Design that includes 4+ years of people management and leading teams.  Experience managing a team in a high growth environment; prior success with managing employees across multiple products and/or programs.
  • Experience providing direction to deliver on priorities and build repeatable, sustainable processes that support operational excellence.
  • Fluency in best practices for User Interface Design, Information Architecture, and Interaction Design; practical knowledge of User Centered Design processes and lifecycles; ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal Design practices.
  • Comprehensive knowledge of the latest design concepts, emerging technologies, and other developments in the user experience field.
  • Effectiveness in working across organizational boundaries to influence and deliver results.
  • Exemplary analytical skills and high judgment.
  • Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • The ideal resource will have worked in and managed user experience design groups in large, product-based organizations; they would also have experience working in a complex environment, with a proven ability to consider the impact of their decisions, past their own products.
  • Able to translate concepts into concrete depictions to clarify ideas and advance collaboration based on shared understanding.
  • Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience with the design field.

Preferred Qualifications:

  • Experience designing large-scale systems and applications
  • Possess strong resource and planning skills including the ability to staff and manage design teams against high-level roadmaps, projects and priorities
  • Strong bias for action including the ability to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment
  • Possess excellent communication, presentation, interpersonal and analytical skills
  • Be willing to roll up the sleeves to meet business and product deliverables
  • Passion for the role of design within an organization and the ability to develop and mentor design talent

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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