At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Staff Content Designer - Storefront

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Our Opportunity:

Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that aim to delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. Our team of hard-working, collaborative, and fun-loving designers, content designers, researchers, and builders are looking for creative and driven talent to join the pack.

We are seeking a Staff Content Designer - Core Shopping in Bellevue, WA | Boston, MA | Minneapolis, MN | Plantation, FL to join the Chewy Content Design team. The ideal candidates will be excellent design thinkers, writers and editors who use content to translate customer and business needs into well-crafted products. You know how to shape the voice of a product and deliver on content that enables pet parents to accomplish their goals in the most elegant and enjoyable way possible.

Chewy’s Content Design team uses content to solve problems and create a cohesive experience across the entire Chewy ecosystem. As a content designer at Chewy, you will help pet parents find just the right toys, food, and medicine to help keep them happy and healthy. You will support pet parents who are looking for their next pet, buying an insurance plan or using veterinary telemedicine. You will also contribute directly to content design documentation and processes to take Chewy’s content to the next level.

What You’ll Do:

  • Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
  • Lead innovative and systems thinking across a range of products, platforms, and devices with a bias for action and a customer focus.
  • Guide the content design process for your projects from end to end: Discovery and concept ideation, flows and proto-content, and full-fidelity designs.
  • Collaborate with product managers, developers, content strategists, user researchers, and other designers.
  • Champion cohesion and consistency to unite a growing family of products while building a culture of invention and innovation.
  • Clearly present your content design process, inspiration, and decisions to stakeholders, including C-suite executives.
  • Nurture Chewy’s culture and principles within the content design team and set new standards for executional and operational excellence.

What You’ll Need:

  • 7+ years of experience with user experience writing, content strategy, content design, or similar
  • 4+ years of experience leading large-scale content initiatives across multiple customer touchpoints, such as user interface copy, email, and help content
  • A track record of delivering high-quality UI copy that delivered results and demonstrates the depth of your skills as a problem-solver and writer, illustrated in a portfolio or case studies 
  • Achieved mastery of a core set of design skills in content strategy, UX writing, and information architecture
  • Demonstrated communication, presentation, and interpersonal skills that clearly communicate complex concepts across different audiences and levels of the organization
  • A proven ability to evaluate the customer and business impact of your design decisions inside and outside your own product area
  • Bachelor’s Degree (English, Communications, Design, or HCI preferred) or equivalent work experience within a related field
  • Position may require travel and will require time in the local office. 

Compensation & Benefits:

The salary range for this position is $156,000-$255,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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