Convoy
Convoy is the most efficient digital freight network.
Seattle, WA

Senior Manager, Process Design & Improvement

| Seattle
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.
The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward!
About you:
You are a strongly programmatic senior people manager, eager to build a process improvement team from the ground up. In partnership with Operations and Product, you will be responsible for improving efficiency across our teams. You are a pioneer in your field, with expertise in a variety of continuous improvement methods, a strong toolset for analysis, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

You will:

  • Build and grow a process improvement team of program managers, business analysts, and process engineers.
  • Define and execute a strategy to reduce costs while delivering best-in-class service to shippers and carriers. 
  • Work cross-functionally to identify the biggest opportunities to reduce costs, root cause problems, identify data and forecasting needs, and implement product or process changes to fix them. Partner with other managers to drive a culture of continuous improvement and operational excellence. 
  • Provide functional management in a variety of process improvement and development techniques, program management, operational excellence, statistical tools, and problem solving. 
  • Define the metrics that will drive success and will be required to design and measure effective experiments.

We're looking for someone who has:

  • Bachelor’s degree required, preferably in Industrial Engineering, Operations, Business Administration or other quantitative field.
  • 7+ years of experience in a process improvement role
  • Experience building and scaling strategic and cross-functional teams from the ground up
  • Expertise in a variety of process design and improvement techniques, including Lean and Six Sigma.
  • Strong systematic and deductive skills – good at creating and testing business information, creating dashboards, tracking key business metrics; exceptional Excel skills; proficiency in SQL and some statistical tools strongly preferred
  • Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams.
  • Top notch organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks
  • Preference for experience in operations or startup environment

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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Where we are

4th Avenue, Seattle, WA 98101

Technology we use

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What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Convoy has a flexible vacation policy so you can take the time off you need.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

An Insider's view of Convoy

What's something quirky about your company?

At our weekly all-hands meeting we ask 3 new hires to come up and share "Two Truths and a Lie". This is extra neat because you get to familiarize yourself with new folks and also learn something fun about the people you work with. Sometimes we even learn new vocabulary, like what a Luthier is (a maker of stringed instruments)!

Jocelyn

Director of Recruiting

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

How do you empower your team to be more creative?

We’ve built a culture where all ideas are welcome, candid debate is encouraged, and it's okay to fail. We focus on values that encourage us to ask questions, challenge ideas, and discuss wild ideas; driving them forward when possible. Creativity has spurred some of our biggest innovations, like automated detention for carriers!

Melanie

Director, Operations

Jobs at Convoy
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Senior Portfolio Manager

Convoy
Seattle
2 days ago
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As a Portfolio Manager for the Marketplace Growth team, you will be responsible for maximizing Convoy’s business outcomes as it relates to contribution margin dollars within a vertical portfolio of freight. You will also be responsible for maximizing the portfolio’s value and balancing the risks of programs and initiatives that support the company strategy and vertical growth. You will partner closely with the Sales and Account Management teams and will be a leader in guiding investments in various programs and projects against the company’s strategic plans and goals.

Corporate Development Manager

Convoy
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3 days ago
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Corporate Development @ Convoy is a fast-paced environment where you will be challenged everyday to help drive and accelerate decision-making around key strategic initiatives. As a member of the Corporate Development team, you will be responsible for supporting Convoy’s global business development and transaction execution, evaluating a wide-range of business opportunities, including: M&A, investments, joint ventures, and other strategic options. Ideal candidates are eager to get their foot in the door at a fast-paced, rapidly-growing startup and are excited about taking a high ownership role in a rapidly evolving organization.

Account Executive II

Convoy
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3 days ago
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You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with sales team, the account executive will be responsible for managing the end to end sales process with our shipping customers.

Associate Program Manager, Vendor Operations

Convoy
Seattle
3 days ago
+34
As part of the Vendor Operations team, you will be responsible for overseeing a select portfolio of outsourced tasks and managing the day to day operations of those tasks to meet and exceed account goals. You will also be responsible for driving overall programs and projects related to your portfolio of tasks to help the Vendor Operations team achieve departmental goals and improve efficiency. You are a strategic-thinker, problem-driven, efficiency-obsessed individual with a high sense of urgency to help Convoy scale. 

Director, Demand Product Strategy & Operations

Convoy
Seattle
3 days ago
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Serve as project manager for our Skilljar implementation, including managing the timeline for onboarding, content migration, and go-live for DreamBox. Quickly learn Skilljar platform and serve as ‘super-user’ for DreamBox stakeholders, including developing DreamBox specific training content for roll out. Migrate existing online content to Skilljar platform, communicating risks and timelines to internal stakeholders. Build new DreamBox content on Skilljar platform and manage cutover from current platform. Work with SVP, Client Success as an advisor to define success criteria for customer online learning services.

Account Manager II

Convoy
Seattle
4 days ago
+34
You are eager to join a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with sales and operations teams, the Enterprise Account Managers or Senior Enterprise Account Managers will run or help run strategic vision and execution within Convoy's largest customer accounts. 

Senior Account Manager

Convoy
Seattle
4 days ago
+34
Achieving partner and account growth & retention objectives. Developing a deep understanding of each partner’s internal structure, goals, and challenges with a constant eye to partner growth. Working closely with Partner Development Director to identify and prioritize expansion opportunities. Developing and executing against strategic partnership plans. Analyzing partner portfolio account data and sharing insights both internally and externally, as applicable. Leading partner-based programs and project management initiatives. Developing and distributing strategic partnership reporting. Driving analyses. Ability to break down high level business problems into concrete analytical solutions. Running business reviews on-site with partners. Executing on partner onboarding process and framework with internal stakeholders. Ensuring the highest level of partner and customer satisfactionOperating with cross-functional teams to execute programs and deliver exceptional service.

Senior Account Manager

Convoy
Seattle
5 days ago
+34
Achieving customer growth and retention objectives, including identifying expansion opportunities. Driving revenue and growth with Convoy’s enterprise customers. Developing and executing against strategic account plans for enterprise customers. Analyzing customer data and sharing insights both internally and externally, as applicable. Developing and distributing strategic customer reporting. Leading account-based programs / project management initiatives. Driving analysis. Ability to break down high level business problems into concrete analytical solutions. Running business reviews on-site with customers. Executing on shared account on-boarding process and framework with other key partners; including business development and operations. Ensuring the highest level of customer satisfaction. Operate across cross-functional teams to execute programs and deliver exceptional service.

Principal Product Manager, Carrier Experience

Convoy
Seattle
5 days ago
+34
The overall strategy, roadmap, and technology stack that Convoy uses to execute carrier facing programs Leading a team of engineers and data scientists in researching and structuring work for carriers and delivering on Convoy’s obligations. Solicit and prioritize the needs of our shippers, carriers, and internal teams.

Business Analyst - Shipper Platform

Convoy
Seattle
5 days ago
+34
We are looking for a Business Analyst to work in Convoy’s Shipper Experience Org. You will work on two of our newest product offerings: Convoy Connect and Convoy’s Shipper Platform. This team is responsible for creating the tools and software that our shippers use on a daily basis to help automate and improve traditionally manual processes.

Senior Product Manager, Load Execution

Convoy
Seattle
6 days ago
+34
In your role, you will build new systems for improving and simplifying the experience for all parties involved in the process of picking up and delivering a shipment. You will also be responsible for creating new features and experiences that do not exist in the industry today. To achieve this, you will build software systems and workflows, both in our mobile app and desktop products, for executing the shipment and quickly managing exceptions when they occur. This will require a data-driven mindset and a willingness to be hands on to identify problems and create solutions our customers will love. You will meet shippers, operators, carriers and drivers in person, deeply understand their problems, and use that to create or enhance Convoy’s offerings. Additionally, you will work closely with internal Business and Technical teams.

Staff Accountant

Convoy
Seattle
6 days ago
+34
Assist in month-end, quarter-end, and year-end closings and reporting. Consolidate financial data from various IT systems into the GL and performs detailed reconciliations to ensure accuracy and completion of data transfers. Assist in maintenance of GL structure. Prepare journal entries for review/posting as required. Perform research for US GAAP technical memos. Assist in preparation of year-end US GAAP financial statements and footnotes. Work with external auditors to prepare and present year-end financial statements. Manage AP vendor set, invoice approval, and invoice payment process.

Senior Internal Communications Manager

Convoy
Seattle
6 days ago
+34
Create the company-wide internal communication plan and calendar. Create a messaging framework that drives employee engagement and reinforces our values. Partner with the leadership team on all internal events and announcements, providing guidance that promotes transparent communication. Manage the content and production of all company-wide meetings and events.  Measure the success of internal communications and make ongoing improvements based on results. Create best practices and an internal style guide to ensure consistent communications across all teams. Draft and edit employee communications including emails, executive presentations, FAQs and intranet pages. Partner with public relations and marketing departments on communications for large company announcements.

Senior Program Manager, Shipment Growth

Convoy
Seattle
1 week ago
+34
As a Program manager on the Shipment growth product team you will work across the organization to develop and accelerate new offerings focused on driving volume growth. This role will primarily be focused on Shipper facing new pricing offerings and will require you to partner with Sales, Partnerships and Product to envision, launch and scale new programs to fulfil unmet customer needs. Strong communication, ability to think big and create 0->1 initiatives, technical aptitude, and the ability to influence across the company to incubate new solutions for our customers are a must.

Product Designer II, Carrier Experience

Convoy
Seattle
1 week ago
+34
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves. The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million

Software Engineer, Machine Learning

Convoy
Seattle
1 week ago
+34
Engineering new features into our existing pricing and relevance models. Exploring new pricing models to better predict the future. Building out our machine learning infrastructure. Training new automated agents to streamline operational processes. Developing new bidding/auction models to bid on shipments. Designing our experimentation framework.

Director, Network Strategy & Planning

Convoy
Seattle
1 week ago
+34
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves. The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million

Director of Account Management

Convoy
Seattle
1 week ago
+34
You are a proven and experienced account management leader in a high growth and fast paced environment. You have a proven track record of building Fortune 500 customers in high-growth situations, and building long-term strategic relationships with them. You have experience in growing revenue, managing service and leading teams that manage those levers to Fortune 500 companies. You have led teams of 20 or more people, and are able to marshall your team to meet extraordinary goals. You can recruit, hire, and coach people in your organization to become incredible account managers. You hold your team to high standards and are passionate about people development. You are tech savvy and also work well across an organization, forming strong partnerships with internal stakeholders, including operations, marketing, product, and finance.

Senior Product Design Manager

Convoy
Seattle
1 week ago
+34
As Senior Product Design Manager of the Carrier Product team, you'll lead design to ensure our carrier products empower our truckers and solve real-world problems. You'll partner with managers and stakeholders in the space to create a cohesive vision that serves each and every dispatcher and driver we partner with. You will be a major contributor in defining Convoy's design culture by building design awareness, attracting incredible talent to the team, and continue evolving our industry-leading platform. 

Senior Product Designer, Shipper

Convoy
Seattle
1 week ago
+34
As a Senior Product Designer for the Shipper team, you'll be creating the vision for our demand platform. This means designing data-driven solutions that can be used by both our customers and Convoy's operations team to effectively optimize the procurement and execution of shipments. This is a high-impact innovation area for Convoy, with the majority of our revenue driven by this product group. You'll own end-to-end design process for your team, including everything from user research to refined design deliverables. You'll be expected to deeply understand the problem space by getting to know your customers, and translate that understanding into effective solutions.

Software Engineer

Convoy
Seattle
1 week ago
Building delightful features that make it easier to run a small trucking business. Inventing best-in-industry tools while working side-by-side with teams inside the company who closely with our operations team. Writing scalable software for processing millions of dollars of payments. Using machine learning to improve our margins or brokerage efficiency. Crafting products to help other teams at Convoy scale.

Senior Program Manager, Capacity Planning and Workforce Management

Convoy
Seattle
1 week ago
You are a strong programmatic leader eager to have a big impact at Convoy. You’ll partner with Finance, Operations, Product, and Data Science to optimize utilization across our teams. You are a leader in your field, with expertise in workforce management and optimization, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is a role for you.

Senior Product Manager, Shipment Acquisition

Convoy
Seattle
1 week ago
In your role, you will build new systems for acquiring and optimizing our contract freight. To achieve this, you will build software systems and workflows for driving excellent control and growth of this business. This will require a data-driven mindset that grows both contract freight volume and margin. You will meet shippers in person, deeply understand their problems, and use that to create or enhance Convoy’s contract offerings. Additionally, you will work closely with internal Business and Technical teams.

Senior Manager, Process Design & Improvement

Convoy
Seattle
1 week ago
You are a strong programmatic leader eager to build a process improvement team from the ground up. In partnership with Operations and Product, you will be responsible for improving efficiency across our teams. You are a leader in your field, with expertise in a variety of continuous improvement methods, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

Senior Human Resources Business Partner

Convoy
Seattle
1 week ago
Be a trusted advisor and strategic partner for Convoy’s Engineering and Product teams; working closely with senior leadership to develop plans and deliver solutions to help them align talent strategy with strategic business goals. Designing and executing core HR processes targeted to your designated business areas: recognition and rewards, onboarding, offboarding, performance management, employee relations, and people programs. Serve as the first point of contact for managers and employees for all HR matters; coach and support managers to handle employee issues in a manner consistent with Convoy’s values. Assess organizational needs and drive solutions in performance management, communication, training, diversity and inclusion, career and leadership development. Support managers in handling conversations regarding career growth, performance management, compensation, and equity. Review programs and policies for compliance with employment laws, regulations, policies, and best practices and recommend modifications if appropriate.  Guide management and employees to improve work relationships, build morale, and increase productivity and retention.

Senior Manager Data Science, Operations

Convoy
Seattle
1 week ago
You are a strong technical leader passionate about optimizing operations and improving the experience of Convoy’s carriers, shippers, and operations teams. You are an experienced manager, a thought leader with a vision for how to leverage data science to optimize every aspect of a business, and a collaborative partner excited about working cross-functionally to drive rapid change. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

Senior Data Scientist, Convoy Go

Convoy
Seattle
1 week ago
We are looking for experienced Data Scientists to join the Pricing Team in Convoy’s Marketplace organization. The Pricing Team owns Convoy’s core models for pricing to both shippers and carriers. You will collaborate with Research Scientists, Product Managers, Economist and Engineers across the Product organization and interact with stakeholders across the company. You will be responsible for defining core business logic in our data warehouse, developing insights to drive product decisions, building data models, and developing and analyzing experiments.

Senior Data Scientist, Shipment Success

Convoy
Seattle
1 week ago
The Data Science team is at the core of Convoy’s business. We build the models that power freight pricing, shipment offer relevance, auction bidding strategy, and other core services. The breadth of the problems space is huge, spanning machine learning, optimization, metric definition, econometrics, and prediction domains. And we have only begun to dig into the difficult and diverse problems in our two-sided marketplace.

Senior Data Scientist, Demand

Convoy
Seattle
1 week ago
At Convoy you will be expected to work autonomously and own your domain end-to-end. You will collaborate with Research Scientists, Product Managers, and Engineers across the Product organization and interact with stakeholders across the company. You will be responsible for defining core business logic in our data warehouse, developing insights to drive product decisions, and building data science models.

Senior Data Scientist, Operations

Convoy
Seattle
1 week ago
You are a strong technical leader passionate about optimizing operations and improving the experience of Convoy’s carriers, shippers, and operations teams. You are an experienced manager, a thought leader with a vision for how to leverage data science to optimize every aspect of a business, and a collaborative partner excited about working cross-functionally to drive rapid change. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

Research Science Manager, Operations Research

Convoy
Seattle
1 week ago
Building quantitative mathematical models to represent various transportation and logistics systems. Creating computer simulations to support operational decision-making. Developing model-based optimization, simulation, and/or predictive tools to identify and evaluate opportunities to improve all aspects of Convoy’s network. Working with software engineering teams to drive scalable, real-time implementations of your solutions.

Salesforce System Administrator II

Convoy
Seattle
1 week ago
The Salesforce Administrator will be responsible for the execution of day-to-day configuration, support, and maintenance of our Salesforce instance, as well as continuously improving the platform to enable our growth. You will work closely with the Sales Operations team and several stakeholders in Business Operations and Sales Strategy and Demand, as well as Finance and Marketing, to ensure core processes and systems are well defined, precisely measured, and function effectively and with scale.

Senior Account Executive

Convoy
Seattle
1 week ago
About you are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with the sales team, the account executive will be responsible for managing the end to end sales process with our shipping customers. Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative recruiter who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you.

Principal Engineer

Convoy
Seattle
1 week ago
As a Principal Engineer at Convoy, you will help guide the evolution of our core systems and capabilities while supporting new green field opportunities. You will help establish technical standards and drive Convoy system architecture, engineering practices, and engineering methodologies. You work on our hardest problems, building high quality, scalable, and architecturally sound systems that are aligned with our business needs. Principal Engineers are pragmatic visionaries who can translate business needs into workable technology solutions. Your expertise is deep and broad allowing you to produce both detailed technical work and high-level architectural designs. Principal Engineers are leaders and mentors, setting excellent examples for their local teams and the entire engineering community.

Principal Research Scientist - Carrier

Convoy
Seattle
1 week ago
At Convoy you will be expected to work autonomously and own your domain end-to-end. You will closely collaborate with fellow Research Scientists, Engineers, and Product Managers across the Product and Engineering organization and interact with stakeholders across the company. You will be responsible for designing and developing new statistical models, evaluating new product launches and innovations, and influencing the team’s roadmap. 

Principal Product Manager, Strategic Shipper Initiative

Convoy
Seattle
1 week ago
Are you passionate about working autonomously and being responsible for your domain end-to-end? Convoy is looking for a Principal Product Manager to lead a strategically critical effort for Convoy. Your work will span company-level strategy through to roadmap and execution. To help you succeed, your team will consist of dedicated engineers, designers, data scientists, sellers, account managers, and marketers. You will work directly with customers to understand their problems and develop new solves from first principles. 

Head of Pricing Strategy & Operations

Convoy
Seattle
1 week ago
As the Director of Pricing on the Marketplace Growth team, you will be responsible for the company’s pricing strategy to achieve our marketplace, volume and profitability goals while working across our several internal and external stakeholders. 

Engineering Manager - Data Platform

Convoy
Seattle
1 week ago
Ideal candidates will be driven, empathetic leaders with experience building and managing world-class teams of diverse engineers. They will also have a passion for understanding the needs of our customers, our business and our engineers, to determine the strategic path forward for our team. They will enjoy leading the careers of extraordinary software developers, collaborating with diverse stakeholders, and will bring a growth mindset and strong learning orientation. Additionally, they will be part of the engineering leadership team @ Convoy, and help shape the growth of the broader engineering organization.

Engineering Manager, Contract Revenue

Convoy
Seattle
1 week ago
Ideal candidates will be driven, empathetic leaders with experience building and managing world-class teams of diverse engineers. They will also have a passion for understanding the needs of our customers, our business and our engineers, to determine the strategic path forward for our team. They will enjoy leading the careers of extraordinary software developers, collaborating with diverse stakeholders, and will bring a growth mindset and strong learning orientation. Additionally, they will be part of the engineering leadership team @ Convoy, and help shape the growth of the broader engineering organization.

Senior Program Manager, Carrier Products

Convoy
Seattle
1 week ago
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to fundamentally change the way freight moves across America and beyond for the better. We are passionate about thinking big and solving really complex problems to make the lives of truck drivers, shippers and other people in the freight industry easier through our