Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

The User Experience Researcher II, reporting to the Director of User Experience, will serve as an integral member of the UX team, working closely with UX Designers, Product Owners, and SMEs to help prioritize users’ needs, evaluate experiences at different stages of development and be responsible for implementing research and sharing the findings.

You will participate in creating and delivering the next generation of technology to simplify access to healthcare,

As a UX Researcher, you will work with a team of passionate and driven UX designers and product managers to create and deliver the next generation of technology to simplify access to healthcare, enable informed and intelligent healthcare choices and reduce healthcare costs for millions of consumers. Every day you will be solving hard problems at internet scale, using world class modern tools and technologies.

If you believe in being a team player, can collaborate and communicate well with technical and non-technical audiences while bringing a results-driven, focused, high energy, confident, curious, quirky, and most of all fun sense of self, then this is the place for you.

A day in the life…

• Partner closely with UX designers to understand the products being designed and proactively suggest research that can help refine and validate concepts
• Work closely with local and remote UX and Product teams to translate needs into actionable research objectives
• Determine the appropriate research method based on stakeholder goals, and develop plans for research or testing
• Facilitate moderated usability test sessions both in person or remote
• Set up unmoderated usability studies using remote testing platforms (experience with Validately is a plus)
• Conduct user research across multiple platforms including desktop, native iOS and Android, and responsive web design
• Present findings to stakeholders using compelling deliverables that provide clear results, actionable insights, and recommended next steps
• Identify opportunities for continued research, evaluation and understanding
• Work with the Business Intelligence team and other product owners to gather and analyze quantitative data, triangulating it with qualitative research findings
• Be a strong advocate for the user – evangelizing user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations
• Traveling when needed to conduct research in person

Qualifications

What we are looking for…

• Master’s Degree in engineering, human-computer interaction, business or design or related field
• 3+ years of experience in a similar role and user-centric design environment. Experience in creating and leveraging a wide range of research methods (both qualitative and quantitative) including: remote and in-person moderated usability studies, unmoderated study setup, user interviews, field studies, survey design, competitive research, and heuristic evaluation
• Ability to design and execute end-to-end research projects with some assistance
• Experience working in an agile team environment, balancing quality research with the need to deliver results quickly
• Experience with designing, executing, and analyzing qualitative user research; Experience with Qliksense is a plus
• Experience presenting findings to various stakeholders, leveraging research and data to tell a meaningful story about the user and deliver actionable insights
• Familiarity with human interface guidelines and how to leverage them to create a cohesive and consistent user experience
• An entrepreneurial spirit and passionate about research and representing the voice of the end-user and customer

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.