Chef Software is the industry leader in IT automation and DevOps solutions. We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers and the Chef community. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional yet relaxed atmosphere.

At Chef, we develop the world's best products for managing applications and infrastructure at scale, and we deploy them against real problems in all kinds of industries. We’re writing the rules of the cloud -- rules the world’s top engineers live, breathe and contribute to. Our platform is used to enable hundreds of millions of people around the world to chat, fly, present, bank, game, shop, and learn. Chances are the web applications you use every day have infrastructure built, deployed, secured and ran with our code.

The Chef Customer Success Team operates globally, and includes Customer Success Management, Technical Success, Professional Services, and Support. These teams work together closely to execute on programs and playbooks that enable our customers to become successful and grow.

Customer Architects work with Chef's customers to develop, engineer, and guide implementation of their automation strategy. They work with customers to identify and prioritize business problems; define key metrics; design automated solutions; apply Chef products and technology; identify and overcome impediments (technical and organizational); review results; celebrate wins; and repeat.

This position requires 30-40% travel to work with customers onsite. This role will work primarily with accounts based in the US Pacific timezone.

Responsibilities:

• Lead customers in application of Chef products towards meaningful goals, including help in designing architecture to meet business goals, as well as aiding in overcoming blockers
• Manage a portfolio of client accounts, focusing on using technology to enable their businesses
• Work with the account team (Customer Success Manager, Regional Sales Director, and Solutions Architect) to define and execute account strategy
• Be your customers’ champion inside of Chef, advocating for them with Support, Product, Engineering, and other groups
• Recommend product improvements based on customers’ experiences

Desired Qualifications: (If you have a few of these, we’d like to talk to you)

• Expert-level working knowledge of Chef OSS Software, including Chef, InSpec, and/or Habitat
• Experience administering Chef Automate
• Experience in using Continuous Delivery practices to release to production
• Empathy and understanding of the work engineers, architects, managers, and others do in building, releasing, and maintaining software
• Yak shaving proficiency (or experience debugging complex technical issues at every level of a modern application stack)
• Coding skills, particularly Ruby
• Operations skills, Linux and/or Windows, running production infrastructures for high-availability, high-volume web services
• Experience using Agile and/or Lean techniques, such as XP, Scrum, and Kanban
• Experience engaging with the Chef Open Source community
• Familiarity with cloud native design patterns, microservices, and modern web scale architectures
• Skill navigating organizations and creating alliances to resolve problems

At Chef, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. Chef is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.