Head of Promise Technology

| Seattle
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Our Opportunity:

If you are passionate about building and industry leading supply chain and technology in the pet industry, come join us!

Chewy is looking for an Associate Director of Promise to join our Supply Chain Technology team in Seattle, WA or Boston, MA.

We are seeking an Engineering leader who excels at tactical implementation of Supply Chain or Fulfillment technology, can lead a team of high bar technical resources, and is passionate about solving complex problems for internal and external customers.

As a single threaded owner, you will have end to end ownership of Chewy’s Promise systems that calculate the delivery date that can be promised to our customers at the time of order.  A successful leader would have great technical acumen, experience developing systems that scale and be comfortable in dealing with ambiguity. Strong communication skills are required as you will be working closely with multiple peers and stakeholders in influencing and establishing the roadmap for future evolution of our systems.

You will lead a diverse team of Engineers who are passionate about making Chewy the ecommerce platform for all pet parents. With high business growth every year, you will lead the team to scale and develop solutions that accelerate achieving business plans.

What You’ll Do:

  • Develop and implement the strategy and plan for scaling the Promise Management systems to support the business growth and vision.
  • Develop and deliver on key performance indicators for on-time delivery and transportation costs.
  • Recruit, hire, and mentor exceptional Engineering Talent.
  • Build a world-class Promise platform that is powered by sound Data Science models
  • Champion innovation to simplify current solutions and methodologies, while accelerating time to market.
  • Raise the bar on Service Levels and Customer Experience
  • Communicate strategy and status to senior leadership and partners/stakeholders across Chewy

 What You'll Need:

  • A Bachelor's Degree in Computer Science, Engineering or a related field.
  • 5+ years of experience on architecting fault tolerant, high scale distributed systems in retail or ecommerce industry.
  • 4+ years of experience managing Engineering teams at scale
  • Demonstrated ability to formulate data driven decisions that lead to results
  • Demonstrated ability to conceptualize, manage, and prioritize multiple projects
  • Demonstrated ability to build high performing teams
  • Fulfillment Experience
  • Travel may be required

Bonus:

  • Advanced Degree in Computer Science, Engineering, Mathematics, or related field with a minimum of 5 years of relevant software development and engineering management experience
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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