Qualtrics

At Qualtrics, our mission is to close experience gaps. Qualtrics is the #1 XM platform.

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Principal Engineer XM Platform

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Principal Engineer XM PlatformWhy Qualtrics:

Qualtrics is the technology platform that organizations use to collect, analyze, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM globally and power the experience economy. Join us on this adventure and define the future of Experience Management from technical perspective! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

As a Principal Engineer for XM Platform, you will be responsible for defining and deploying autonomous services with deep focus on architecture, production operations, capacity planning, performance management, deployment, and release engineering. You will work with multiple cross-functional teams helping deliver new and outstanding experiences to our stakeholders while ensuring reliability and performance. You will design and develop systems to automate away the engineering effort required to operate our services at scale. You will apply leading edge open source and internally developed technologies to ensure our platform exceeds performance and availability SLAs.

Expectations For Success

Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience.
Functionally decompose complex problems into simple, straight-forward solutions.
Fully and completely understand system inter-dependencies and limitations.
Serve as a technical lead on our most demanding, cross-functional customer projects.
Ensure the quality, performance, and scalability of our platform architecture and design.

Day In the Life

You will work with individual teams to ensure that all systems can scale to meet the ever-increasing demands of our rapidly growing business. You will identify and pursue opportunities to integrate technical solutions across all Qualtrics teams. You will also be expected to dedicatedly identify common problem spaces across teams and ensure we build best-in-class solutions to meet our customers’ needs without impeding the agility of individual business verticals. You will help drive the direction and development of a premier technology organization and be at the center of all key system level decisions.

You will lead and engage in design reviews, architectural discussions, requirements definitions and other technical activities as a leader within Qualtrics. You’ll have the opportunity to work on our most complex problems. You will also give to the health of our engineering culture. You are a pragmatic visionary who can translate business needs into workable technology solutions. Your expertise is deep and broad; you’re hands on, capable of producing both detailed technical work and high-level architectural designs.

Requirements

Minimum of a Bachelor's of Science degree in Computer Science or a related field
12+ years of relevant, broad engineering experience
Hands-on experience with architecting and automated provisioning (IaC), configuration management for infrastructure and applications.
Hands-on experience with envisioning, designing, building and managing release systems, code merging and promotion, and CI/CD workflows and tools.
Experience establishing, implementing, and delivering using Agile practices.
Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration, automated deployment and configuration management.

What differentiates us from other companies

Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours

Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)

We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.

30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)

On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office

We believe in sharing Qualtrics success which is part of the compensation for all employees

To learn more about what we value read about it directly from our employees Qualtrics Life stories

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Catherine Williams

Global Head of IQ

AI DRIVES INNOVATION

Powerful products guide future transformation

Williams helps lead Qualtrics’ efforts to deliver a wide range of solutions, including Predict iQ. She said this product is especially exciting as it provides customers with greater insight into key metrics over time through the power of machine learning. For Williams, this proves the immense potential of both AI and Qualtrics’ technology. “I love how we’re connecting the dots,” she said.

ML applications shine the brightest when they’re able to draw from lots of data and are given clear, unambiguous objectives. We have both.

Anderson Quach

Head of Software Engineering, Customer and Product

CURIOSITY COMES FIRST

Focus on finding solutions and employing passion

According to Quach, Qualtrics’ engineers are intentional about their tech stack. He said his team is mostly concerned with finding languages that offer solutions for specific problems. For job seekers, that means the types of scripts on their resumes matter less than they may think. “We’re interested in candidates who have strong fundamental programming knowledge with a love for learning and personal growth,” Quach said.

We’re always open to new languages that will help propel our next innovation.

John Thimsen

CTO

INTENTION IS EVERYTHING

Thoughtful minds come together to innovate

Thimsen said thoughtfulness defines Qualtrics’ people. And in his mind, that’s reflected in everything team members do, from building technology to collaborating with each other. “This intentionality manifests itself in the work that we do every day, from how we prioritize features for our customers and operate our platform, to how we interact as team members, solving problems and resolving conflicts,” Thimsen said.

We’re very careful about ensuring that we hire people who will contribute to our culture in a positive way.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture

Partners with nonprofits

We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.

Diversity manifesto

Mean gender pay gap below 10%

Diversity employee resource groups

We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.

Mental health benefits

Financial & Retirement

401(K)

401(K) matching

Company equity

Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.

Employee stock purchase plan

Performance bonus

Child Care & Parental Leave Benefits

Generous parental leave

Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.

Family medical leave

Adoption Assistance

We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.

Return-to-work program post parental leave

Company sponsored family events

Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.

Vacation & Time Off Benefits

Generous PTO

Paid volunteer time

Paid holidays

Paid sick days

Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.

Office Perks

Commuter benefits

Company-sponsored outings

Free daily meals

We serve catered lunch every day!

Free snacks and drinks

Company-sponsored happy hours

Onsite office parking

Pet friendly

Recreational clubs

Relocation assistance

Fitness stipend

Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.

Home-office stipend for remote employees

Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.

Onsite gym

Professional Development Benefits

Job training & conferences

Lunch and learns

Promote from within

Mentorship program

Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

View full list of perks + benefits

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