About us:

Zemax enables our customers to quickly bring new optical products to life through Zemax Virtual Prototyping: a range of our products and design methodologies that allows cross-functional engineering teams to get products to market faster.

Our vision is that our customers will realize faster times to market, reduced costs, and improved internal processes. Zemax is the only company that offers optical engineers and mechanical engineers the ability to work together collaboratively with fewer hand-offs and better workflows, which means optical products get manufactured faster without iterations of physical prototypes.

Since 1991, Zemax has been driven by people passionate about the optical product space, and that legacy continues to this day. In the last few years, Zemax has seen dramatic growth, both in sales and headcount. Headquartered in Kirkland, WA, Zemax has expanded sales and service support globally with operations in London, Shanghai, Tokyo, and Taipei.

Zemax is a company where every individual makes an impact, and employees are our greatest assets. At Zemax, you have the opportunity to work with a diverse group of energetic co-workers on projects that impact a variety of industries.

Be sure to check Zemax’s Glassdoor page for more about what it’s like to work at Zemax.

Who will love this role:

Zemaxers flourish in a team-centric environment and are visionary when it comes to what is possible through process improvements, automation and product management. You look at the challenging-but-achievable projects and don’t feel daunted, but inspired. You see change and experimentation as something positive, and you enjoy being part of a team with diverse backgrounds.

Zemax Engineers are instrumental in helping our customers be successful in their work! People who will love this role are:

• Patient coaches who will help customers learn and navigate our software and inspire confidence on the way
• Proud advocates who will stand up for our customers, while remaining empathetic, compassionate, responsive, resourceful, and solutions-oriented
• Helpers who are friendly, engaging, can easily smooth bumpy roads and have a knack for winning hearts and minds
• Subject matter experts who will learn how to use our software, be creative and resourceful in finding solutions for our customers, and share their insights and experience with other staff members

What you'll do:

As a Senior Optical Engineer at Zemax, you will provide technical support across a broad range of applications and optical systems and interact with engineers and scientists who are the foremost experts in their fields. You will have a passion for problem solving and working closely with other people. Ideal candidates will be outgoing, enthusiastic, be able to climb the learning curve quickly, and have an extensive knowledge of optics.

You will become an OpticStudio expert, using your knowledge to:

• Provide technical support to current customers
• Teach and create content for OpticStudio training courses
• Create and update OpticStudio documentation
• Report and test potential bugs in the software
• Test new features for each software release

Success will look like:

In the first year, a high performer will: 

• Become an expert in OpticStudio, providing a positive technical support experience to customers and helping them to apply the product to solve their problem. We’ll hear things like {Your name here} is AWESOME!!! or I really appreciate the prompt help and follow through in resolving my problem. Great customer service! 
• Build amazing documentation, identifying and closing the gaps where we can help customers better grasp the potential of our product.
• Contribute to our software by focusing on the user experience through bug reporting, sharing customer experiences with product managers, and testing new features.
• Develop and teach OpticStudio courses, helping our customers succeed and adopt new workflows quickly.
• Apply previous lens design and/or manufacturing experience to help improve Zemax's Virtual Prototyping product line and bolster the knowledge of other team members.
• Assist key customers with successful implementation of Zemax Virtual Prototyping in their organizations and workflows through personalized service.

You should have:

• 3+ years industry experience in imaging or illumination system design (experience using Zemax products highly preferred)
• Passion for helping people solve challenging problems
• Degree in Optics, Physics, or related field
• Fluency in English
• Exceptional written and oral communication skills
• Experience presenting to and/or teaching groups of other optical engineers and scientists
• Strong problem-solving skills with the ability to distill problems down to their simplest form

This position includes a competitive salary that consists of a combination of base salary, bonus and great benefits.

You will work in:

Kirkland, WA. Relocation assistance available.

Zemax, LLC is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.