Join the team at Conversica helping us to build the largest Augmented Workforce in the world!

We are the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages.

Alongside our own innovation, we employ the latest software technologies, cloud services, SRE mindset, and modern SaaS practices to achieve our goals.

Conversica is the best place to take your career to the next level!

As a Sr. SRE on our team, you will work at the heart of Conversica engineering directly contributing to the innovative products and scalable platform we build and operate.  You are a software engineer with a passion for availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning for your team’s services. We are looking for an experienced engineering professional who thrives on driving innovation & best practice within a fast-paced, highly-dynamic culture. You should be a strong multi-tasker and a collaborative thought leader. The ideal candidate has a strong passion for technology, stability, and transforming platforms.  This position is based in Washington state close to either our Seattle or Bellingham office..

Your Responsibilities:

• Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
• Drive for standards across teams
• Lead and mentor engineers on engineering and site reliability best practices
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and deployment reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Container and cluster design, configuration, and management using Docker and EKS
• Hands-on development of Infrastructure as a Service for AWS resource delivery and operations for microservices
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Participate as a peer member in the SRE kanban and/or the assigned scrum teams.

Position Requirements:

• Bachelor's degree in Computer Science, a related technical field involving software/systems engineering, or equivalent practical experience.
• 5+ Experience programming in at least one of the following languages: Python, C/C++, Java, Go.
• 5+ years experience with the AWS operating environment and core services such as RDS MySQL, Aurora, Redshift, EKS, etc
• Demonstrable success as a technical leader in a team environment.
• Hands-on experience with Unix/Linux,, Docker, Kubernetes, Terraform, and Gitlab
• Experience with algorithms and data structures.
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
• Knowledge of PHP a plus

A bit more about Conversica

First launched in 2009, the flagship Conversica® Sales AI Assistant has over a decade of expertise helping companies find and secure customers more quickly and efficiently by autonomously engaging with individuals  via natural, two-way conversations.

Our augmented workforce solution, powered by Intelligent Virtual Assistants, can be used across nearly every function in an enterprise: from marketing to sales, customer success, and finance organizations. We have an enormous market opportunity, tremendous traction, well defined business and product roadmaps, and an executive team with a proven track record of catapulting companies to new heights. Conversica is poised for explosive growth!

Conversica is one of the most celebrated Artificial Intelligence companies in the world, with accolades received for technical innovation and financial growth. Awards include Fast Company Top Ten Most Innovative AI Companies in the World 2019, Deloitte Fast 500, San Francisco Business Times Fast 100, Marketo Technology Partner of the Year 2019, and as a Gartner Cool Vendor, among many others. The company has also been named as an Inc. 5000 Fastest Growing Business four years in a row.

Conversica is headquartered in Foster City in Silicon Valley with additional US offices in Seattle and Bellingham, WA. Conversica is a private portfolio company of Providence Equity, Kennet Partners and Toba Capital.