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Software Development Manager - CX

| Seattle

Company Description

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

The Challenge

The Customer Experience (CX) team is looking for a hands-on engineering manager. Our goal is to enable the world's most customer-centric organizations by helping them deliver business outcomes across channels and customer journeys. We want to do this by making data analysis accessible to everyone and by building software that will enable our users to keep a tight loop with their customers.

You will work with a talented team of full stack engineers working on our CX product line: dashboarding, ticketing and action-planning. Some of our key challenges include development of data visualization frameworks, performant backend services to support real time analysis on large datasets, data permissioning, workflow management, push notifications and more. You will be part of one of our fastest growing products (>100% YoY) and will have lots of opportunities for personal growth.

We are seeking someone who is comfortable with high degrees of ambiguity, who is proficient at contributing code, mentoring junior engineers, and acting as a technical leader to set the direction and vision for the Qualtrics platform.

Expectations for Success

  • Bachelor’s degree in computer science (Master’s degree is preferred)
  • 6+ years of experience shipping web based application features and code (preferably for a SaaS company)
  • 2+ years experience directly leading one or more engineering teams
  • Proven skills in a high level language such as Python, JavaScript or C#
  • Able to design and implement well-crafted, scalable, and maintainable code
  • Familiarity with relevant technology stacks – Node.js, Angular.js
  • Team lead experience in an agile environment
  • Ability to make reasonable trade-offs based on time and resource constraints in the interest of the business and customers

A Day in the Life

  • You will be a team lead for software engineers responsible for the design, development, testing, deployment, and operations of features. This includes part-time hands-on engineering responsibilities
  • Mentor and coach engineers with various experience levels, to help them become more effective software engineers
  • Work with colleagues in Product Management, Engineering Services, Customer Success and other engineering teams to collect requirements, describe features, build technical designs, and drive product strategy
  • Partner with the rest of the Qualtrics development teams to minimize test case duplication or overlap while maximizing feature and code coverage
  • Demonstrate knowledge of professional software engineering standard methodologies for the entire SDLC, including coding standards, code reviews, source code management, build processes, and testing
  • Drive operational perfection by investigating production issues, driving root cause analysis and follow-up actions for mitigation

What differentiates us from other companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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