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Software Development Manager - Digital Experience

| Seattle

About Qualtrics

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and most of the Fortune 100 rely on Qualtrics Experience Management, to listen and engage with people at every meaningful touchpoint, for every experience, and predict which changes will resonate mostly with customers and employees.

Not only is our technology powering the world’s greatest companies, but by understanding human emotions, beliefs, sentiments and values, we will close some of the world’s biggest gaps. Because many of the world’s most pressing problems occur from a lack of understanding – and that’s a problem we can solve.

About Digital Experience Team

The Digital Experience team at Qualtrics builds and maintains a scalable system with billions of pageviews a week, to bridge the experience gap on every device. We currently provide customers with tools to enable them to make on-the-fly changes, including customized questions and messages, on their company’s websites and mobile apps, so they can listen and engage with a targeted segment of users.

We are looking for a Software Development Manager to lead a team of motivated full stack engineers to build solutions across device types and channels to guide our customers on a path of least resistance to improve the experience for their customers and employees.

Responsibilities

  • Be a team lead for software engineers responsible for the design, development, testing, deployment, and operations of features.
  • Through mentoring, teaching, and reviewing, help engineers on your team make sound architectural decisions, improve their code craftsman skills, have a growth mindset, and get out of their comfort zone.
  • Work with product management and UX to define a creative vision and a roadmap for the team, do quarterly planning, set and track quarterly goals for the team.
  • Make reasonable trade-offs based on time and resource constraints in the interest of the business and customers
  • Collaborate closely with engineering teams, PM, QE, UX, Devops and other cross functions
  • Help your team deeply understand requirements, even in the absence of a PM or a designer
  • Enable the team to scale by constantly hiring and providing career development opportunities for team members
  • Build a team culture of collaboration, pragmatic execution, and continuous learning.

Leadership Qualifications

  • 2+ years experience directly leading one or more engineering teams
  • Expertise in mentoring and developing junior developers. You get satisfaction from helping others succeed, and you constantly seek ways to improve
  • Ability to lead complex projects and deliver solutions that exceed expectations under time and resource constraints.
  • Are relentless on prioritization, comfortable with pushing back, and able to juggle responsibilities and wear different hats throughout the day.
  • Ability to grow people around you and play in a way that invites others to play big. You understand that it is better to be interested than interesting
  • Able to create and maintain a connection culture, continuously communicating an inspiring vision, valuing people, and giving them a voice
  • You are quick to point out the contributions of others, emphasize team over self, and define success collectively rather than individually.
  • Self motivated and diligent, constantly thinking about the next step and the next opportunity, with a sustainable commitment to doing a job well and going above and beyond when it is truly required.
  • Interpersonally appropriate and aware. You ask good questions, listen to what others are saying, and stay engaged in conversations intently.
  • You can identify gaps, propose solutions to important problems, then take it to resolution
  • Be highly creative, flexible, self-directed and resilient.

Technical Qualifications

  • BS/MS in Computer Science or equivalent.
  • 6+ years professional experience building customer facing web or mobile applications
  • Are an engineer at your core, and have technical depth that lets you understand and earn the respect of engineers.
  • Experience with software engineering best practices (e.g. unit testing, code reviews, design, continuous delivery, git, test automation and build\deploy systems).
  • You have a solid knowledge of the whole web and mobile stack: front-end (Angular, Vue, React, iOS, Android, React Native), backend, databases (Sql, NoSql), cache layer (distributed cache, CDN), HTTP, DNS, Linux, etc.
  • Experience with using metrics to measure success, leveraging data to make decisions, A/B testing and feature experimentation.
  • True intellectual curiosity, with a deep and persistent desire to know or understand.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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