Support Engineer
Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
This role requires you to work predominantly out of our Seattle HQ office. You will receive an expanded bank of work-from-home time of 24 days per year. Please note that no matter where you are located, all employees should be available during our core working hours from 10 am to 4 pm PT Monday through Friday.
Your role and impact
In this role, you will have the opportunity to learn and be mentored by a group of experienced support engineers as you work alongside them. You will assist 98point6 employees with day-to-day technical issues using in-house and vendor provided tools and manage systems dealing with health data protected under federal regulations.
Responsibilities
- Configure, manage and support employee hardware (macOS laptops)
- Create and manage employee accounts
- Participate in the onboarding of new employees
- Support audio, video and other technical infrastructure in corporate office
- Serve as point of contact for all on-site and remote employee technical support needs
- Maintain a ticket queue and respond to tickets submitted from all organizations in the company
- Participate in the creation and maintenance of internal and external facing documentation
Qualifications
- 1+ year experience configuring and supporting macOS systems
- Strong customer focus supporting both technical and non-technical employees
- Experience configuring networks, managing user lifecycle, and deploying macOS laptops in the enterprise environment preferred
- Excellent written and verbal communication skills
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.