Technical Architect (Professional Services) at Outreach

| Seattle
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The Role 

The Technical Architect becomes an expert in our customer’s functional and technical requirements, translating those needs into business minded goals within Outreach. As a TA, you will provide guidance based on your technical & customer solution experience, and will be ultimately responsible for defining, documenting, and executing the appropriate technical solution. You will be the trusted advisor on topics ranging from, data migration and Outreach APIs to Conversational Intelligence deployment and CRM integration. You will work hand-in-hand with Outreach Professional Services Program Managers, Project Managers, and Consultants on various activities within a customer engagement as the technical solution designer and owner.

About The Team
The Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.

Your Daily Adventures Will Include:

  • Running discovery sessions with customers to #UnpackTheUseCase
  • Prototyping solutions to meet customer requirements
  • Developing sample and pseudo code to interact with multiple REST APIs
  • Interfacing with the Product team to be on the cutting edge of Outreach features and functionality
  • Documenting best practices and delivering that information to customers in a digestible format
  • Creating and updating internal and customer facing documentation
  • Influencing all levels of leadership ranging from analysts to C-Level executives
  • Insightful anticipation of customer needs and proactive assistance
  • Defining and refining the initiatives, methodologies, assets, and programs within Professional Services related to technical components
  • Drive technical aspects of customer implementation projects
  • Provide enablement to the PS and Technical teams on topics related to APIs, CRM, and other advanced learnings
  • Provide pre-sales support to the Solutions Architect team when advanced scoping or technical solutioning is needed
  • Driving problems to resolution with minimal assistance
  • Contributing to multiple projects on a daily basis

Basic Qualifications

  • 3-5 years of solid experience in a technical, customer-facing role for medium to large scale business in a similar industry
  • Proven track record of working with REST APIs
  • Experience building trust and client relationships while being remote
  • Excellent at managing a high volume of customers and their respective priorities
  • Ability to memorize product features and spontaneously discuss benefits
  • Skilled in transforming customer vision into actual results within the product
  • Proven self-starter with ability to come up to speed on complex concepts with minimal assistance
  • Proficient in basics of SalesForce data schema and configuration
  • Experience with SaaS applications and infrastructure
  • Excellent written and verbal communication skills
  • Willingness to travel; travel could be up to 25% of the time
  • You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Preferred Qualifications:

  • Training/certification in SalesForce and/or MS Dynamics (required within first year of hire) 
  • Knowledge of Sales Processes such as Lead Generation, Pipeline Management and KPIs
  • Experience with the Software Delivery Lifecycle or implementation of applications
  • Experience with a modern scripting language like Python
  • Familiarity with Cloud technologies such as AWS or Google Cloud

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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