XMD Platform Support Engineer

| Seattle

iQ Directory is a live, organized chronicle that captures the emotions, sentiments, beliefs, and preferences of an audience. iQ Directory contains all experience data, collected over time, creating a system of record of all interactions and opinions each person has of an organization.

iQ Directory enables a company to take a person-centric view, helping companies gain a better understanding of an individual person’s unique journey with the company. Each new interaction builds upon past information, so this rich collection of experience data makes new interactions smarter over time, allowing a brand to customize future touch points for each group based on past preferences — improving the experience.

iQ Directory enables companies to interact with people at the right moment, with the right message, via the best channels. Now interactions feel like an ongoing conversation rather than transactional pings along a customer or employee journey.

Job Responsibilities:

  • Work on operations and maintenance-driven coding projects
  • Build systems to audit and measure reliability of services
  • Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
  • Maintain service level agreements, and build systems to support it
  • Manage the health of a number of distributed specialized server fleets and the software stacks that run on them
  • Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes

Qualifications:

  • Bachelor's degree in a hard science or Information Systems
  • Solid understanding of the UNIX/Linux operating system
  • Demonstrated software development/technical operations experience
  • Experience in a Unix/Linux platform
  • A high degree of organization and very detail-oriented
  • Excellent leadership, verbal, and written communication skills

Preferred Qualifications:

  • Proven ability to troubleshoot and identify the root cause of issues
  • Demonstrated skill and passion for operational excellence
  • Experience in a 24/7 production environment is a plus
  • Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
  • Proven ability to understand large systems, drilling down to code level





Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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