Success - Intern

| Seattle
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Success - Intern (Success)

About
Barn2Door is a Seattle-based food+tech startup that helps local farms sell direct to buyers through all digital channels, including web, social and mobile. We exist to empower Farmers who care about our planet.

We are looking for people passionate about the intersection of food, agriculture and technology. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our growth.

Overview

In this Customer Success Intern role, you’ll be responsible for supporting our Success Team as they welcome and train new Farmers, and help launch Farmer's websites and online stores. Sample work includes tracking Farmers' progress, setting up their webstores, auditing their social channels, testing new features and evaluating Farmers online sessions.
To be successful in this role you need to be curious, detailed-oriented, collaborative, technology-adept and self-motivated. You will learn online tools including but not limited to HubSpot (a Customer Relationship Management software), Slack, Google Business Suite and Barn2Door’s platform.
This part-time internship is ideal for a college student seeking a resume builder or early-career opportunity, including experience and exposure working inside a fast-paced startup environment. Our office is located in Fremont (next door to SeaWolf bakery)! This is an on-premise job as you will work closely with the team to support Farmers' success.

You Are:

  • Detail-oriented, someone who seeks to exceed expectations on tasks and projects
  • Self-identified problem-solver, resourceful, humble - no task is too small
  • A highly motivated, focused self-starter (this isn’t a theory it’s a must)
  • A good communicator, collaborator and team member who looks to fill in gaps and make a difference
  • Willing to work with a high degree of independence and keen on working in a fast growth startup environment

You Have:

  • Ambition to learn more about startups
  • Hunger to learn technology and productivity tools, such as G! Suite and Slack, Hootsuite, Squarespace, LuckyOrange and Barn2Door’s ecommerce platform
  • Confidence to ask questions, contribute ideas and invite continual feedback
  • Nice to have: food or farming domain knowledge and / or a passion for local farms and changing the food system

You Will:

  • Research data and track Farmers’ progress across various implementation processes
  • Build out Farmers’ online inventory, profiles and schedules
  • Update Farmer profiles in Hubspot and G! Suite trackers
  • Research Farmers' social channels, make recommendations
  • Test the Barn2Door platform as we deploy new features - report bugs and make product suggestions based on your experience
  • Willingly support other areas of the business - namely in Marketing, Sales and Success where your hard-work, positive attitude and detailed nature could be of value

You Get:

  • $12 - $15/h working part-time (20h / week)
  • Real experience in a high profile startup company just hitting its growth curve
  • To work closely with all team members including executives
  • To grow your skill set and experience with end-to-end insight into a tech startup
  • Ongoing training and professional development
  • Hip startup office environment on Eastlake (Lake Union)

Net-net

We’re looking for driven, intelligent people who regularly go the extra mile. You should thrive on the urgency of a startup atmosphere and be results driven (always seeking to exceed expectations). You must be well-disciplined, self-motivated and hungry to achieve. If you’ve got the drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SquarespaceCMS
    • HubSpotCRM
    • HubspotEmail

Location

We're located in Eastlake, just blocks from the water and surrounded by local coffee shops, restaurants and bars. We're big fans!

An Insider's view of Barn2Door

What’s the vibe like in the office?

We are made up of genuine, hardworking individuals who truly have a passion for what we are doing and who we are serving! Our office is fun and fast-paced. We value professional growth, plus we have Thirsty Thursdays every month.

Abby

Farm Account Executive

What projects are you most excited about?

I’m most excited about creating training and education for Farmers on our product. This gives them the tools to be as successful as possible and reach more people. Building a team that offers world class support and education allows Farmers to better help their communities and the planet.

Patrick

Technical Support Lead

How has your career grown since starting at the company?

Barn2Door has empowered me to grow into my career. With the help and support of my managers and teammates and the trust given to me to make a difference to the business, I've been able to take on challenges and learn at a pace that is both manageable yet exciting.

Sam

Software Engineer

What is your vision for the company?

Barn2Door emerged from the idea that Farmers should profit more from the products they sell—without a middleman marking up prices. We believe food should be as convenient to buy direct from local Farmers as it is to go to the grocery store or buy from an online grocer. We are passionate about powering Farms' success.

Janelle

Founder and CEO

How do you collaborate with other teams in the company?

Since we are a fast-paced startup, there's constantly collaboration between departments. Across the business, people are willing to jump in and contribute their talents to get things done!

Emma

Product Marketing Manager

What are Barn2Door Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open office floor plan
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