Manager, Customer Marketing (Remote)

| Seattle
Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage, helping companies achieve their revenue goals and drive more insightful engagement with their customers. 

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to execute a repeatable playbook, drive collaboration between sales and marketing, and deliver higher revenue per sales rep.

About the role:

Outreach is seeking a customer marketing manager to strengthen and build relationships with customers and community. The position will be focused on developing a customer marketing strategy, operationalizing programs, executing day-to-day activities and leading cross-functional projects. This will include building user group programs, increasing loyalty and retention by keeping customers up-to-date on the latest products and features, events, and news. It also includes owning expansion pipeline goals and building strategic programs to hit that goal. You must be passionate about building relationships, telling stories, and expanding our customer community.

Location: This is a remote role and are open to anywhere in the US.

What you'll do

  • Build overarching strategy for retention, expansion, up-sell, cross-sell into our existing customer base
  • Establish the process, systems and repository for keeping track of customer participation, references, logos, stories, and their usage so we have a clear view of what’s available
  • Identify and secure customers as advocates to build impactful and compelling customer stories, testimonials, video, and to participate in PR, media, and events, that showcase the business benefits and outcomes
  • Work cross-functionally with demand generation, customer success, product marketing, and event marketing teams to grow the community of advocates by hosting engagement events such workshops, roundtables, user groups, etc.
  • Manage our customer advisory board (CAB), maintain regular communication and build programs that drive CAB engagement
  • Develop customer-centric communications strategies and craft compelling content to elevate the customer journey and engage customers
  • Partner with Sales, Customer Success and Product teams to align initiatives that require customer support - beta programs, referrals and references
  • Identify KPIs, measure and report on customer marketing activities so we can test and iterate

Who you are

  • 6+ years of customer marketing experience at a B2B SaaS company
  • Customer success experience is a plus
  • Proven track record of running marketing programs with measurable results
  • Excellent verbal and written communication skills; the ideal candidate finds it easy to communicate with team members at all levels of the organization
  • Excellent written, verbal and interpersonal skills
  • Comfort and experience collaborating with and presenting to sales, customer success, and account management teams
  • Strong project and program management skills; ability to work independently against tight deadlines in a dynamic, changing environment keeping a sharp eye on detail and accuracy

About Outreach

Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. A commissioned Forrester study highlights how the company provides customers with an industry-leading ROI of 387 percent over three years and a payback period of fewer than three months since initial investment. 

Outreach’s culture is what truly sets the company apart. We were just voted one of the happiest companies in the U.S. by Comparably (along with one of the best for work/life balance, benefits, best leadership teams, and best CEO for women and diversity). We also made Inc.’s Best Places to Work for the third year in a row. Outreach's great workplace culture has also been recognized in Seattle Business Magazine's 100 Best Companies to Work For and the Puget Sound Business Journal's Best Places to Work in Washington. Its exceptional growth was recognized by Deloitte last year, receiving the prestigious Technology Fast 500 award, which ranked Outreach the fourth fastest-growing technology company in North America. Outreach was also named to the Forbes' Cloud 100 and LinkedIn's Top Startups list and recently was ranked number one in G2s “Best Products for Sales.”

Visit https://www.outreach.io/company/working-at-outreach to learn more.

#LI-Remote

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
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