Marketing Operations Manager at Skilljar

| Seattle
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Skilljar, the leading customer education platform, is seeking a Marketing Operations Program Manager to join our fast-growing Revenue Operations team. This individual will be responsible for guiding and improving our marketing operations systems, processes, and reporting. Our current systems are well established but have room for refinement. The ideal candidate is someone that thinks strategically and at scale.

We’re looking for a motivated, experienced marketer who has experience leading marketing operations within a dynamic environment. This is a phenomenal opportunity to join a rapidly accelerating Series B startup that has hundreds of Fortune 1000 and mid-market clients on its roster.

Responsibilities
  • Technology: In conjunction with internal partners, advise the marketing technology strategy and infrastructure while following industry-standard methodologies. Lead the research and deployment of new software as well as integrations & maintenance to our existing Marketing Tech stack.
  • Lead Lifecycle: Orchestrate the lead lifecycle process and ensure the marketing funnel is monitored and measurable from lead to MQL to closed-won opportunity. Collaborate with internal team members to develop a lead scoring framework that informs routing flow and help implement it in internal systems.
  • Attribution: Verify attribution tracking on website and landing pages is set up appropriately. Implement, update, and coordinate multi-touch marketing attribution reporting, making recommendations on optimization and alignment.
  • Database Hygiene: Monitor, cleanse and maintain data quality within the marketing database, ensuring accurate data and lead flow between marketing automation system (Hubspot) and Salesforce.
  • Project management: Lead various marketing related projects and ensure they are delivered effectively and on time.
Requirements
  • Proven experience leading B2B marketing technology with administrator-level background in a variety of tools. Our current teck stack includes Salesforce, Hubspot, Wordpress, Rollworks, Leandata, Intercom, Outreach, Clearbit, Google Analytics and Google AdWords.
  • Expertise with Salesforce & Hubspot and/or Marketo a must.
  • Experience guiding or handling Google Analytics.
  • Proficiency with Excel and Google Sheets.
  • Experience evaluating and implementing various marketing and sales technologies, with past history transitioning an org from Hubspot to Marketo a plus.
  • Experience working with cross-functional teams to drive program requirements
  • A data-driven approach to marketing and the ability to translate reports to meaningful insights.
  • Ability to both take direction and work tactically, while also providing strategic insight
  • US work authorization and criminal background check are required
Our Benefits
  • Comprehensive Medical Coverage: Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance. (PTO and family leave)
  • Flexible Time Off: We believe in a healthy work/life balance and trust our employees to take the time off they need to bring their A-game to work.
  • Benefits Package: Skilljar employees receive a monthly technology reimbursement for remote work, 401K savings plan, stock options, and access to an Employee Assistance Program.
  • Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. Join us for Fun Committee events, trivia nights, Bingo, and more!
The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the Customer Education Platform of choice for mid to large-sized enterprises. Trusted by leading global enterprise organizations like Cisco and Verizon, Skilljar’s SaaS platform empowers Customer Training and Enablement teams to successfully onboard, engage, and retain customers and increase product adoption throughout the customer journey. We are a team of forward-thinking, passionate Skillets with Amazon roots and startup drive. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, and Colorado. Apply to join us!

We are a team of bright, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, and Colorado.

 
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
 
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, and Colorado.

An Insider's view of Skilljar

How would you describe the company’s work-life balance?

Even though Work and Life are often happening in the same room these days, Skilljar encourages everyone to create a daily ritual that signals a "Start" and "Stop" to the workday. Whether it's simply shutting down your laptop, taking an end-of-day stroll, or brewing a cup of tea to wrap up the day; the team supports creating a balance.

Shilpa

Digital Marketing Specialist

What projects are you most excited about?

I’m most excited about evolving our platform from Heroku onto AWS and giving us more control over our app (and cost savings).

We get to tackle the challenges of deploying software (build, test, deploy, monitor, etc.), and it’s a cool (and challenging) opportunity to introduce fundamental changes in our infra while continuing to support our devs.

Amanda

DevOps Engineer

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What's the biggest problem your team is solving?

The biggest problem my team is solving is how to scale the company. We have a solid foundation already. However, as we grow, we're choosing systems and processes to position us for growth. It is challenging and exciting to be a part of this process. It's rewarding to see our impact on other teams and the long-term benefit to the whole company.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Employee Assistance Program (EAP)
Great events - virtual company and team events, happy hours, trivia/game nights, and more!

Culture
Intracompany committees
We have a volunteer-based fun committee. They have a budget side aside that they use to help through quarterly events for the entire company.
Daily stand up
Team owned deliverables
Group brainstorming sessions
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Company catered lunch and employee-led, weekly lunch and learn meetings
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