The Senior Director of Customer Marketing at Outreach is responsible for delivering impactful programs that sustain the company’s industry-leading customer adoption and expand the total available market as we rapidly launch new products and capabilities.

Your Daily Adventures Will Include

• Launching successful Lifecycle Customer Marketing campaigns that engage customers and increase expansion revenue by driving impactful email marketing, events, content, etc.
• Creating a new Customer Evidence program that helps expand Outreach’s opportunities in new markets and industries.
• Evolving Outreach’s Customer Advisory Board to increase satisfaction and partnership with our largest and most engaged customers.
• Building a thriving Outreach Community that helps drive advocacy.
• Driving end-to-end Customer Journey mapping to enable Outreach to deliver the right products, content, programs, and training to customers.

Qualifications

• Creates a work environment that celebrates and drives execution for marketing team programs that increase diversity, equity & inclusion
• Excellent at attracting, selecting, hiring and on-boarding top talent for current and long-term needs
• Enthusiastic willingness to roll-up-your-sleeves and do whatever it takes 
• Exceptional ability to drive key business objectives with data-driven insights 
• Outstanding organizational and prioritization skills, with the ability to manage multiple projects in a fast-paced environment and consistently deliver on key milestones
• Persistent and relentless creator and builder of marketing engines
• Deep understanding of SaaS technology and expert at B2B marketing 
• Previous experience at a high growth company and driving significant revenue growth at Enterprise companies is beneficial
• Bachelor's degree required and MBA strongly preferred

About Outreach

Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. The company commissioned a recent Forrester study which highlights how the company provides an industry-leading ROI of 387 percent over three years and a payback period of fewer than three months since the initial investment. 

Outreach’s culture is what truly sets the company apart. The company recently made Inc.’s Best Places to Work for the third year in a row. Outreach's great workplace culture has also been recognized in Seattle Business Magazine's 100 Best Companies to Work For and the Puget Sound Business Journal's Best Places to Work in Washington. Its exceptional growth was recognized by Deloitte last year, receiving the prestigious Technology Fast 500 award, which ranked Outreach the fourth fastest-growing technology company in North America. Outreach was also named to the Forbes' Cloud 100 and LinkedIn's Top Startups list and recently was ranked number one in G2s “Best Products for Sales.” 

More than 4,500 companies such as Adobe, Tableau, DoorDash, Splunk, DocuSign, and SAP depend on Outreach’s enterprise-scale, unparalleled customer adoption, and robust AI-powered innovation. Outreach is a privately held high-growth pre-IPO start-up with a $1.1B valuation based in Seattle, Washington. To learn more, please visit www.outreach.io.

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status