Senior Manager, Marketing Operations

| Redmond
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Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complementary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.

Job Summary: 

As the Senior Manager, Marketing Operations, you’ll lead a team that supports our marketing efforts for demand generation, lead nurturing, lead scoring, design, and project management. Your main responsibilities will include the setup, deployment, and management of automated marketing campaigns, as well as support across the team for needs of design and project management. In addition, you’ll work in close collaboration with our Marketo Architect to optimize and scale our instance over time.

Key Responsibilities:

  • Work with key marketing stakeholders to design and execute automated marketing campaigns and programs such as lead scoring, lead nurturing, lead routing, and trigger-based campaigns
  • Manage and mentor the marketing services team, setting goals, and processes
  • Partner with operations team to improve data hygiene, processes, metrics, and technologies
  • Develop and maintain logic in Marketo programs to support lead management, data standardization, email cadence, and list segmentation
  • Actively engage in the process to define new marketing automation processes
  • Provide regular reporting and analysis on campaign and program performance
  • Work with the services team to adopt an always testing mentality to drive creative solutions
  • Proven analytical, problem solving, and innovative thinking abilities 
  • Experience with Marketo architecture, data, process, and best practices
  • Ability to thrive in a fast paced environment with competing priorities 
  • Communicate to stakeholders across the business and at varying levels while simplifying problems and concepts
  • Implement, drive, and own email marketing best practices with campaign structure and management
  • Manage external vendors contributing to large initiatives, including but not limited to, design, project management, and marketing automation
  • Create, implement and own, governance policies across email marketing strategies and execution

Basic Qualifications / Requirements:

  • 7+ years of related marketing and marketing automation experience
  • 3+ years of experience leading and managing a team of direct reports
  • 3+ years of experience as a Marketo admin & marketing/sales technologies 
  • Marketo Certification 
  • Strong business acumen, communication skills, and experience managing a marketing operations team
  • Knowledge of HTML & CSS, with experience building / editing Marketo templates
  • Experience with database management, with proven ability to work between systems and create segmentation rules, data hygiene and maintenance and analytical reporting
  • Experience building out demand gen, and customer facing automation programs
  • Inbound/outbound marketing tactics as it relates to marketing automation
  • Bachelor’s degree

Preferred Skills:

  • SFDC administrator certification preferred
  • Experience working with additional martech tools including, marketing attribution, webinars, CRM, online chat, project management tooling, and revenue reporting
  • Experience with ABM
  • Experience implementing multi-touch attribution
  • SMS Platform experience 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you empower your team to be more creative?

We have worked hard to create an environment where people are encouraged and expected to think outside of the box. We value bold ideas and empower our people to speak up, fostering the kinds of discussions required to generate creative solutions. We’re always searching for exceptional strategists, technologists, and communicators!

Molly

Chief Customer Officer

What is your vision for the company?

Our focus was to become the #1 partner to the US faith sector through strengthening community, connection and belonging. Today we serve over 7,900 churches, delivering world-leading custom apps, giving and donor management services. Our vision remains the same, expanding our SaaS services that help communities all around the world to thrive!

Bruce

CEO

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to Monthly volunteer events with Pushpay Cares! You'll be able to work hard and play hard at Pushpay.

Culture
Volunteer in local community
Pushpay Cares: Our employee led program aligned to our core value of Generosity: opportunities for Pushpay employees to give back to their communities.
Friends outside of work
Eat lunch together
Intracompany committees
WLEAD: Enabling inclusion in the workplace. Women’s Leadership Exploration & Development An Employee Resource Group for women & men
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We love our Race and Culture group (RAC) and our Women's Leadership Exploration and Development (WLEAD) group!
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Pushpay participated in the Tough Mudder event for 2 years in a row! Many teams also choose to work out at local gyms together!
Mental Health Benefits
100% reimbursable Mental Health appointments with in-network providers. With many additional tools in Pushpay's EAP.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of paid parental leave for the primary caretaker. Pushpay also provides 2 weeks of leave for the secondary caretaker.
Remote Work Program
As we all battle COVID-19 together our Redmond office will remained closed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Pushpay sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Pushpay employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Employee- organized flag football and board game nights are popular!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Pushpay hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

Pushpay focuses on continually improving our employees' experience. We are always adding new perks and benefits!

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