Company Description

PayScale is the world leader in modern compensation software. We believe data-informed discussions about compensation benefit both employers and employees and that greater pay transparency promotes equity, engagement and employee retention. We are bringing the dark art of compensation into the light by helping individuals understand the right pay for their position and more than 7,000 businesses retain and lead their largest investment: their people.

We’re transforming the compensation industry and are looking to bring on talented professionals like you with diverse perspectives. At PayScale, we acknowledge and value our differences as well as our combined strengths. We want all employees, regardless of their background, to feel respected personally and professionally. We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be a magnificent place for you to grow your career!

Job Description

• You are the front-person for all employee desktop support, being responsible for the charge in delivering awesome service.
• You're responsible for investigating, responding and solving requests for technical help from PayScalers.
• Prioritizing, assigning, and bringing up service requests as appropriate.
• Writing and updating self-help instructions to make it easy for employees to fix issues on their own if possible.
• Driving improvements to our help desk ticketing and tracking system on Zendesk to help all of IT deliver excellent service.

You will also be responsible for:

• Adding new hires and removing departing folks from systems like Active Directory, Exchange, payscale.com and others.
• Running and tracking purchase requests for new computers, software and peripherals and then installing them.
• You verify our back-ups of critical office data continue to function correctly.

The Person:

• Skilled at working with a variety of people across all levels of technical prowess.
• Excellent written and verbal communicator, able to simplify the toughest problems down to simple steps that anyone can follow
• Highly motivated and able to perform independently.
• A master juggler: you can juggle the myriad details of different employee requests all at once, prioritizing on the fly, making clear decisions with limited information and keeping everyone up-to-date when things change.
• Customer-service focused: zeal for delivering high-quality service to folks and passion to find new ways to constantly improve.

Qualifications

• 2+ of experience supporting end users.
• Experience running and reporting on a ticket system, prefer Zendesk.
• Experience solving problems Microsoft and Apple operating systems, business-class PC hardware and phones, applications and network connections.

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale follows applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Maternity and Paternity Leave
• 10 paid holidays
• Summer office closure, entire week of July 4th
• 401k with company match, vests immediately

Perks:

• Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
• Coworkers you actually like...
• Sitting-Standing ergo friendly desks
• Weekly company sponsored happy hours