Helpdesk Contractor at Blue Nile

| Seattle
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Description

 

Blue Nile is looking for a Technical Support Specialist Contractor to join our Helpdesk team for the next 6 months. This team supports our 400+ machine desktop, mobile, warehouse and call center computing environments in Kent, Seattle and a handful of locations across the globe. We utilize popular computing platforms including Windows, Linux, and Macs. The team works closely with a variety of technical and non-technical business groups within the organization, providing end-user support and solutions to help them complete their projects. The successful candidate will be able to understand and analyze complex problems in order to implement robust and maintainable solutions.

The successful candidate will have strong problem solving skills, enthusiasm for learning new technologies, and a strong sense of ownership and responsibility. Come make your mark at a small company where you have the opportunity to make a difference and drive those projects to successful completion.  This role will be based 50% of the time in our Kent location & 50% of the time in our Seattle location.

Responsibilities:

  • Support our desktop and mobile computing environments; software and hardware
  • Support multiple locations in Seattle, Kent and remote locations in Europe and Asia
  • Manage deployments of new systems and software, automated patch and software management systems
  • Work directly with business users to define requirements and deliver projects

Qualifications:

  • Two or more years of previous technical support experience is ideal
  • Innate ability to solve problems and the curiosity to dig until answers are determined
  • Strong communication skills; ability to talk to customers with varying levels of technology skill, ability to provide training 1:1 and to groups
  • Hands-on experience with Windows and Mac hardware and software, iOS and Android platforms, security tools and infrastructure
  • Basic networking concepts (TCP/IP, DNS) and core services such as Active Directory
  • A vehicle to allow the in-person support of our locations in South Seattle and Kent in person
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are located in Seattle’s vibrant Pioneer Square district. We are close to transportation, restaurants, coffee shops and parks.

What are Blue Nile Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Set aside up to $2,650/year pre-tax to pay for eligible health expenses- including many over-the-counter products.
Disability Insurance
Dental Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Life Insurance
Employer paid life/AD&D insurance with a $50,000 benefit for each. Supplemental life/AD&D available for employees, spouses, and children
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
All full-time regular employees receive $100.00 per month to aid with transportation costs. Pre-tax savings are available on bus and ferry passes as well as parking expenses.
Company Outings
Happy Hours
Happy hours are hosted Once per month by our Brewnile Club!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Blue Nile offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Benefits are effective the first of the month following your date of hire.

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