Internet Operations Specialist (Remote/US- based: WA, CA, AZ, TX, DE, CO, OH)
Internet Operations Specialist (Remote/US-based: WA, CA, AZ, TX, DE, CO, OH)
From .life to .solutions to .news, Donuts is the global leader in high-quality, top-level domains. Our fresh, relevant new domain names provide variety and choice to easily manage and amplify your digital identity. Donuts Inc. is headquartered in Bellevue, Washington with offices in Denver, Dublin, Los Angeles and Beijing. Find out more about us at www.donuts.domains.
Donuts Inc. guarantees 100% up-time for DNS Services. We are seeking someone to be an integral part of our DNS Infrastructure Group, or “DIG”, reporting to our Senior Director. DIG is responsible for running the DNS for over 400 Top Level Domains on the Internet, as well as devising and providing support for emerging protocols in our industry.
In this role, the Internet Operations Specialist will design and implement the supporting infrastructure to facilitate DNS applications in a globally distributed environment, including traditional as well as cloud-based initiatives. The Internet Operations Specialist may also take an active lead in developing and shaping the future of the Internet by working within the Internet community to define, build and implement emerging technologies.
Key Responsibilities
Implementation of new hardware and software infrastructure for DNS security, publication and resolution
Design next generation DNS infrastructure, including systems, networks, and cloud-based initiatives.
Retrofitting of existing DNS hardware/software
Troubleshooting and Maintenance of DNS hardware/software
Evaluate new hardware/software/protocols for production viability
Work with vendors to integrate and support systems
Documentation and training for peers and non-peer groups both within the organization, as well as externally for customers, government agencies, and the Internet community at-large.
Provide second-level support to resolve customer and organization name service issues as submitted within the ticketing system, or as escalated by the Network Operations Center
Develop pipelines, workflows, scripts and applications to automate common or repetitive tasks
Participation in DNS-Operator and Network-Operator Communities
Protocol specification collaboration, and review
Required Technical Experience
7+ years experience in corporate DNS operations (using one or more of: BIND, NSD, PowerDNS, knot, Unbound).
2+ years experience working with IPv6
Experience in routing protocols, including BGP (quagga, ExaBGP), multicasting, and anycasting
1+ years DNSSEC operations experience
Working knowledge of DNS protocol
7+ years experience in UNIX systems operations, preferably Linux and FreeBSD.
Extensive experience in scripting using UNIX-based tools, (shell, sed, awk, perl, etc.)
Python experience a plus
Experience in containerization, production rollouts and deployment scheduling in a widely distributed environment. Cloud-based rollouts are a plus.
Experience with packet and traffic analysis
Cisco CCNA or equivalent experience a plus
Knowledge of domain name registration and resolution protocols beneficial
Required Skills
Ability to quickly read, understand and analyze technical specifications
Occasionally required to work outside of regular office hours
Participate in on-call rotation
Often required to work from remote locations (home, remote offices, data centers) and with a geographically distributed team.
Analytical and diagnostic ability
Self-Directed (must be able to take initiative and prioritize interruptions)
Experience creating and presenting materials to technical and non-technical communities
Excellent verbal and written communication skills, with an emphasis on technical writing
<10% international travel required (industry participation, annual team meeting)
A few things to know about us
Donuts Inc. offers a competitive compensation/benefits package in a friendly, collaborative culture that values employee engagement and ongoing career development. Donuts Inc. also offers some great perks such as a generous bonus and option plan and frequent social events. Donuts Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promot