Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform is used by companies like 3M, Airbus, Cognizant, Daimler, Microsoft and Roche to manage 5.7 million contracts in 40+ languages across 90+ countries. 

Responsibilities

• Hands on management of a cloud based software solution running on Microsoft Azure/AWA/GCP.
• Should be able to configure and use various services running on Azure/AWS/GCP.
• Should be able to debug C#/ASP.NET application.
• Identify, research, and resolve technical problems, Create and maintain documentation of networks and systems as needed.
• Employ innovative thought and automation to improve workflow, efficiency, productivity and technology deployment.
• Work with architects and engineering leadership to design and implement new CI/CD, monitoring solutions.
• Ability to take a project or task from inception to completion understanding when to escalate.
• Stay familiar with relevant current and future technologies and trends.
• Improve the speed and efficiency service delivery to meet business objectives.
• Continuously maintain and/or improve the security of client environments and customer data.
• Monitor all production environments as a part of a 24x7x365 on call rotation to ensure availability and performance meets our SLAs.
• Respond to monitoring alerts as received.
• Maintain regular communications and be closely integrated with Project Team’s and customers.
• Create and maintain documentation of client environments.
• Act as back-up to Network Engineer as necessary.
• Performs other job-related duties as assigned.

Required Skills & Qualifications

• 10+ years administering of virtualization platforms like VMware vSphere, KVM, Hyper-V.
• Should have C#, ASP.NET application debugging knowledge.
• Hands on experience with Azure (preferred)/AWS/GCP Operations.
• Hands on experience on VSTS online, On-prem VS 2015 migration to VSTS online.
• Should have knowledge of networks, firewalls, and VPN configurations.
• Automation experience PowerShell/Shell scripts is required.
• Should have implemented availability, performance and log monitoring preferably using SCOM/Microsoft Operation Management Suite/Application Insights.
• Experience with Change management and hosting compliance standards (HIPPA, PCI, PCI DSS, ISO 27001).
• Should have basic understanding of Microsoft SQL Server Administration.
• Experience working out of a ticketing queue to manage client work and communication. Perform a variety of complicated tasks and provide support for escalated trouble tickets.
• Should have a humble, client first servant attitude, generally nice person, earning the trust of clients, coworkers and everyone you meet.
• Should have great communication skills and don’t mind taking ownership of issues for others and driving them to completion.
• Should have just as much passion for their business objectives as you do about the technology used to achieve them.
• US CITIZENS ONLY

Icertis is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

Icertis, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.