From the very beginning, OfferUp has believed that the right people united by the right mission can redefine the possible.

OfferUp is dedicated to building the simplest and most trustworthy way for people to buy and sell in their communities. Every year, millions of people use OfferUp to buy and sell locally, resulting in billions of dollars of local commerce. As the largest mobile marketplace for local buyers and sellers in the U.S., our iOS and Android app has been in the top five most popular shopping apps lists for more than three years. Join us as we build the marketplace of the future and help more people discover value right where they are.

At a Glance

• 85+ Million Downloads
• Geekwire App of Year
• 15%+ of adults in several markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)

OfferUp is seeking an experienced IT Support Specialist to join our IT team. Our goal is to deliver excellent technical support with outstanding customer service, satisfaction and timeliness. If you are customer-obsessed and passionate about driving change, this may be for you.

Responsibilities

• Provision computers for new users and troubleshoot computer hardware, software or network issues that are affecting single users.
• Respond to, record, track, and close tickets through help desk/problem management software in a timely manner.
• Ensure the highest levels of customer focus for any issues or problems that are escalated.
• Be the first point of contact for users to receive support and maintenance.
• Utilize excellent customer service skills and ensure proper assistance with evolving internal documentation.
• Work with the other members of the IT team to provide support and enforce IT policies.

Requirements

• Deep knowledge in troubleshooting & managing OS X, Windows and Linux.
• Demonstrate intermediate level knowledge and some experience working with Cloud applications such as Okta, Google G Suite.
• Strong technical depth including excellent troubleshooting skills.
• Experiencing following auditing processes.
• Experience automating device deployment and administration tasks.
• Strong verbal and written communication to collaborate with engineers and executives.
• 2+ years experience in a technical support/service desk role.
• Eligible to work in the United States.

Additional skills a plus for this role:

• Setting up and maintaining corporate networks (LAN, WAN, Firewall, VPN, etc).
• Experience with CCTV and surveillance systems.
• Knowledge of IT security (e.g. IDS, EPP, CASB, Auth/IAM).
• Ability to create scripts in Python, Perl or other language (automation).
• System and application integration.

OfferUp is changing the way people buy and sell locally…Come do work that matters. join the team and take the ride of your life!

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.