About the Role:

RealSelf is looking for a dynamic IT Support Specialist to support rapid company growth and the constant improvement in the delivery of IT resources and infrastructure. The ideal candidate will possess a combination of customer service and technical skills to deliver a secure, reliable work environment. This person will be the first point of contact for technical support and has a knack for communicating with people at varying technical aptitude levels.

Responsibilities:

• Manage and support an exclusively Mac enterprise
• Hands-on IT responsibilities
• Support IT policies & standards in a fast-growing company
• Consistently deliver on IT Service Level Agreements
• Customer orientation and training
• Proactively discover and resolve IT-related problems
• Support and manage SaaS systems, networking, corporate apps running in AWS
• Keep digital assets organized and inventory up to date
• Repair and set-up laptops as needed

Requirements:

• Familiarity with macOS
• 3-4 years providing helpdesk support 
• Excellent communication skills
• Customer-oriented and cool-tempered
• Previous experience assisting with onboarding and offboarding of new systems
• Metrics-focused: understands how to measure SLA & satisfaction goals
• Manage networking and applications in a cloud-based environment
• Manage and support an exclusively Mac enterprise
• Familiar with Okta / g Suite / Zoom / Slack
• Remote and onsite troubleshooting (Chrome, softphones, laptop, hardware, SaaS systems)
• Ability to work closely with engineers and operations where IT and production systems cross
• Ability to self-manage deadlines, SLAs, and service quality, identifying and proactively correcting issues
• Proven track-record of systems troubleshooting skills in a variety of environments

Preferred Qualifications:

• Familiarity with Meraki, JAMF, softphones, AWS, Windows, Linux
• Experience supporting teams with job-critical needs
• Experience supporting Business Continuity & Disaster Recovery plans for work teams
• Experience mentoring or supporting early-career IT professionals

Travel:

Travel is not anticipated for this role.

Work Environment:

Due to COVID-19, our entire company is currently remote.  The RealSelf office sits in a historic Pioneer Square building. Employees also have the option to bring their dogs to work!  

About RealSelf:
RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make the experience of choosing a procedure and connecting with the right doctor easy, personal, and trusted. Since 2006 our authentic reviews, unbiased ratings, and expert answers from board-certified doctors have helped tens of millions of people explore their options, from skincare to laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors, we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

Check out our realselflife Instagram account to keep up on company updates and learn more about life at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.