IT Support Specialist

| Seattle

About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

 

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

As an IT Support Specialist, you will provide local and remote support across the organization. You will work in a timely manner to investigate, research and resolve complex IT support issues. As a member of the Operations team, you will provide advanced troubleshooting on complicated IT issues, technical guidance to other team members and handle escalations within the team.

What You'll Be Doing

  • Installation, configuration, and ongoing usability of computers, business equipment, and software.
  • Support internal applications such as Google G-Suite, Slack, Zoom, Zoom Phone, Jira, Tableau, Salesforce, and more.
  • Review current processes and recommend process improvements. Update documentation and workflow processes. Collaborate with Technical Operations teams to update workflow processes impacting multiple teams.
  • Resolve and document tickets in Jira following OpenMarket’s Information Technology policy and procedures.
  • Identify training needs, perform new user IT training and communication of IT policies and standards to improve end user experience.
  • Monitor service level agreements, perform audits, and report findings to management.
  • Participate in on-call support for off-hour issues, enterprise-wide IT projects and initiatives and assist in inventory management of computers and other personal hardware assets.

What to Bring

  • 1-3 years of experience in a professional IT Information Technology team.
  • Good understanding of MacOS and Linux, TCP/IP networking, office infrastructure setup.
  • Working knowledge of Windows 10, iOS & Android.
  • Solid understanding of ticketing systems, Jira experience preferred.

Nice to Have

  • Experience working with Jamf. 

Education/Training

  • Bachelor’s degree in Computer Science, engineering or related field or equivalent experience.

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Seattle, WA.

 

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

 

We are unable to sponsor new U.S. work visas at this time.

 

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our company is in the Lower Queen Anne area with a beautiful view of Elliott Bay. The office is a short distance to a variety of restaurants/shops.

An Insider's view of OpenMarket

How would you describe the company’s work-life balance?

Work-life balance is one of the things I appreciate most about working at OpenMarket. It’s a value our leaders are proud of, and I can share from experience that the company stands by it. Many of us have flexible schedules, which works well with having teammates in different time zones across the globe.

Niki

Product Marketing Manager

How do you collaborate with other teams in the company?

In my role, I work closely with teams across all of OpenMarket. I partner cross-functionally to ensure our Global Operations teams are prepared to support new features and products and provide the best customer experience possible. Getting the work done as a team is one of the best things about what I get to do here at OpenMarket.

Robi

Principal, Technical and Business Operations

What are some things you learned at the company?

So many things… The world of mobile messaging is bigger and more complex than anyone can imagine. It has a language all its own. Our customers are doing amazing things and my colleagues are constant inspirations. I’ve learned what it is like to have strong collaborative leadership who value their people.

Lalo

Senior UX Designer

What unique initiatives do you have that encourage innovation?

One of the best parts of OpenMarket is that we are small enough to allow teams to drive change and make a difference. Within the finance team, we typically have a handful of cross functional initiatives going at any given time. Overall we are constantly looking to innovate how we work and what we deliver as an organization.

Anthony

Director of Finance

What’s the vibe like in the office?

OpenMarket is flexible about working remotely but I like coming into the office anyway! It's nice having teammates nearby to help if you get stuck, and there's always a quiet corner if you need to focus. It's a really welcoming environment outside of work too - you can always find people chatting in the kitchen, playing ping pong, or getting lunch.

Jessica

Software Development Engineer

What are OpenMarket Perks + Benefits

OpenMarket Benefits Overview

At OpenMarket, we value people. We take care of our employees every way we can, with comprehensive benefits, cool perks, and fun offices.

The different benefits we offer depend on the country you’re in. But the great thing about our Amdocs connection is that we get access to the benefits packages of a much larger company.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
OpenMarket hosts lunch to learn different area of the business.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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