ITOC Engineer (night shift)

| Seattle
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Our Opportunity:

We are seeking a highly motivated IT Operations Center Engineer (E-Commerce/Infrastructure) to be part of an exciting team located in Seattle, WA. The ITOC Engineer is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Engineer will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle tier 1 and 2 tasks. This will be a night shift. 7:00pm-7:30am PST with option of one on the front half (Sun-Tue/Sun-Wed) and the other on the back half (Wed-Sat/Thur-Sat) of the two week rotation.

What You'll Do:

  • Monitor the Chewy enterprise environment in a 24/7/365 operation that is constantly available upon contact, and with availability to address alerts and incidents 100% of the time
  • React to alerts by performing Tier 1 and Tier 2 operations depending on the issue
  • E-commerce and Cloud specific skills such as Linux, AWS, Splunk, Datadog a must
  • Infrastructure specific skills such as Telephony, Networking, Switching and related infrastructure troubleshooting skills
  • Perform daily operations of various teams to assist with day to day workload and prevent future issues
  • Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required
  • Incident Management by analyzing and acting on major incidents according to their severity/priority level. This includes effective communications and documentation of incidents according to the proper procedures
  • Run daily, weekly, monthly and yearly reports of our various services to identify trends and prevent future issues

What You'll Need:

  • At least 3 years of experience in an IT Operation Center, or similar environment
  • AWS Cloud infrastructure experience
  • Advanced knowledge of network technologies, connectivity, protocols, and security
  • VMware and Windows OS troubleshooting experience
  • Experience running commands in Linux server CLI environments
  • Splunk search query experience
  • Excellent organizational and troubleshooting skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Effective communicator and collaborative worker at all levels of the organization
  • Ability to compose succinct status notifications during high pressure situations for consumption across a wide audience
  • Position may require travel

Bonus:

  • Certified Cisco, CompTIA, or Microsoft network professional preferred
  • AWS or similar cloud services certification
  • Linux certification
  • ITIL certification
  • Splunk Core certified

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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