Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are based in the US.

The Role

As the Junior System Administrator at Knock, you will get to put your passion for both IT and customer service into your work every day! You will be responsible for exemplary tier 1 and 2 end user (employee) support, as well as assist with our large scale projects. This role is really hands-on, everything from general help desk and resetting passwords to helping our IT Manager implement the vision and strategy. This position will be required to go into our office in Ballard at least 3 days per week and you will get to report to, and be mentored by, the IT Manager to help grow your skills and experience.

Day to Day

• Tier 1 end user support; examples: account lockouts, password resets, laptop hardware/software issues
• JIRA ticketing system 
• Mobile device mgmt admin
• User provisioning and deprovisioning 
• Project work 
• Responding to anti virus alerts
• Vulnerability management

30 / 90 / 180 Day Expectations

• 30 Days
• Grasp an understanding of the tools available to them
• Can handle support requests without much guidance
• Able to provision/deprovision user accounts for on/offboarding without much guidance




• 90 Days
• Comfortable enough to be on-call after hours
• Able to handle on/offboarding without assistance
• Able to assist with large scale projects




• 180 Days
• Have a major understanding of how to administer all products IT supports
• Ability to roll out software updates without supervision

Basic Qualifications

• Must Have
• Help desk and ticketing experience with the ability to speak to customer service
• 1 year Mac experience 




• Bonus
• Mac MDM experience
• Google Workspace
• Okta knowledge
• Related degree
• Experience at Apple store/repair enters (Apple specialty)

Why You'll Love It Here!

• You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
• You are comfortable taking risks and thinking outside the box.
• Being part of a great team with solid infrastructure in place.
• You want an opportunity to win, drive change and be in an environment that will optimize for your success.
• You embrace our set of core values - determination, excellence, trust, and community.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
• Flexible time off & paid holidays.
• Parental leave program.
• 401k to help you save for the future + company match program!
• Learning & Development assistance.
• We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

The Team

The People Operations team includes Recruiting, HR, IT and Office Admin. Our goals are around making employees and potential employees' lives easier. We are a small, but efficient team, and take pride in the customer experience we give to each individual.

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work

2021 Built In Seattle's 50 Best Small Companies to Work

2021 Best Places to Work Multifamily®

2021 Best Places to Work Multifamily® for Women

Important

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all, and encourage all to apply!