Chef Software is the industry leader in IT automation and DevOps solutions. We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers and the Chef community. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional yet relaxed atmosphere.

At Chef, we develop the world's best products for managing applications and infrastructure at scale, and we deploy them against real problems in all kinds of industries. We’re writing the rules of the cloud -- rules the world’s top engineers live, breathe and contribute to. Our platform is used to enable hundreds of millions of people around the world to chat, fly, present, bank, game, shop, and learn. Chances are the web applications you use everyday have infrastructure built, deployed, secured and managed with our code.

Chef IT prides itself on providing top-notch support to our internal customers (employees) and guests. We consistently receive high net-promoter scores and have very satisfied employees. You will be helping us continue to provide timely, accurate, “white glove” service to staff and guests. We have employees all over the world and strive to provide an identical experience to all of them. Chef fosters an environment of inclusiveness where all genders and ethnicities are welcome.

Job Summary:

As part of the agile IT team, the Junior Systems Administrator initiates and accepts inbound support requests, coordinates and troubleshoots the Chef computer system infrastructure (which includes cloud services, SaaS applications, and employee laptops) then escalates issues to other teammates, implements solutions and also documents solutions to problems. Chef adheres to Lean and DevOps process methodologies, and this role will work closely with other IT members, using those processes, to perform all functions and responsibilities in making the production IT environment stable and scalable. We're looking for someone who will be motivated and passionate, capable of working with sufficient guidance to resolve demanding tasks while working with internal customers.

On the job training will be provided to you.

Responsibilities:

Works effectively in a Lean/DevOps environment to take helpdesk requests, monitor, log, resolve, and escalate any issues with Chef’s IT Services, Windows and OS X laptops, and Windows/Linux servers.

Follows the established IT procedures to ensure timely resolution or escalation of issues. The Junior Systems Administrator distinguishes themselves by displaying technical curiosity, initiative and a desire to continually grow and improve the end-user experience.

Chef’s strong DevOps approach requires this role to interact with Engineering and other departments in order to resolve sometimes complex projects. Chef is an open environment where helping each other is a standard.

Assists with or initiates projects with a degree of autonomy. You will be free to resolve problems as you see fit. However, team members are always available for assistance and guidance to help resolve issues - you will not be expected to handle everything on your own.

Prioritizes Helpdesk work and daily planned work to achieve the highest degree of success through Kanban processes. Interacts with various internal teams and address documentation and workflow needs. Co-manages a queue of support tickets and troubleshoots problems as they arise.

Continually looks for opportunities to develop solutions through automation. Helps maintain the production and non-production environments, and makes continuous improvements to reliability, security, serviceability, and availability.

Receives Mentorship from other System Administrators and fosters a learning environment for self-improvement; is a lifelong learner.

Job Competencies:

Problem Solving – Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and works well in group problem solving situations. Must be able to use Windows/Linux/Unix based troubleshooting tools. Completes assigned issues without leaving technical debt.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; and makes team success a priority. Help will always be available to you; if you fail, it is because the team has failed you.

Planning & Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, and sets goals and objectives.

Communications – Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension, keeps others adequately informed, and selects and uses appropriate communication methods.

Continuous Learning – Assesses own strengths and weaknesses, seeks feedback to improve performance, pursues training and development opportunities, strives to continuously build knowledge and skills, and shares expertise with others. Is capable of participating in Post Mortem reviews on a regular basis with a strong emphasis on continual improvement.

Job Knowledge, Qualifications and Experience:

• Intellectual curiosity, a life-long learner.
• Experience troubleshooting, managing and/or repairing Windows, and/or OS X based devices. Able to troubleshoot network connectivity, logon, application installation and usage issues.
• You are vaguely aware of or have exposure to an operating system called Linux and are open to exploring it.
• Basic Cloud familiarity with Azure, AWS, and/or GCP.
• Have some understanding of SaaS applications which may include; single sign-on, password management, audio/visual, chat, ticketing systems, wiki's, and other application types.
• Good basic problem solving and analytical skills with desire to exercise and grow daily.
• Have a basic understanding of supporting network based applications: IP, TCP, HTTP, DNS, FTP, and SMTP.
• Interest in writing scripts/code in an administrative language (e.g PowerShell, Python, Bash, Ruby, C#) with bonus for existing knowledge in at least one.

Preferred Qualifications:

• An associate or bachelor's degree in computer science, or equivalent experience.
• One to three (1-3) years experience in Windows/Linux/Unix based system administration.
• Configuration Automation Experience is a plus.
• Experience with Chef a big plus.
• ACMT certification is a HUGE plus.

At Chef, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. Chef is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.