Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.

The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.

The Challenge

Qualtrics is looking for a network manager to lead our ever expanding team.  We support a network of global Data Centers utilizing a Colo-Cloud hybrid model.  This allows us to use best of breed technology to optimize for the best customer experience no matter the location.  As the company continues to grow, the team is dealing with ambiguous problems that require creative solutions and out of the box thinking.

The team is not only responsible for Data Centers but also supporting the connectivity between our offices.  Ensuring a great experience for all our employees as they support our customers world wide.  The team is well balanced between Senior Engineers with decades of experience to recent college graduates who are expanding their own skill sets.

A successful manager of the team will be hands on, not afraid to be on the front line with their team.  They will also need to be able to understand what success looks like and how to lead the team to that vision.

Expectations for Success

• Bachelor degree in computer science or a related discipline required.
• 3+ years experience directly managing engineers, preferably teams larger than 5.
• Strong problem solving and communication skills required
• Expertise in Data Center technologies like Cisco and Juniper switching, F5 load balancers, CDN and VPN.
• Comprehensive understanding of network architecture, routing and switching protocols and web hosting technologies
• Knowledge of firewalls administration, design. Preference for Palo Alto.
• Expertise with Cloud administration and setup, AWS prefered.
• Wireless technologies specifically Cisco Meraki.

A Day in the Life

• Mentor & train team members and empowering them to resolve issues
• Lead daily standups that help strengthen the communication between team members and help drive daily continuous improvement and strategy deployment
• Drive an automation first culture to help reduce errors and ensure standard deployments.
• Meet with development teams to understand their goals and how the Networking team can better support and enable them.
• Help define & recommend company network policies and strategy
• Recommend Hardware & Networking Design that will help drive uptime and stability of our web products and offices.
• Organize the team to respond to emergencies as needed to ensure availability.