Job Description:

DomainTools is looking for a motivated and experienced Senior IT Ops Specialist to join our Technical Operations team. We are a company with a vision of a safe, secure, and open Internet for everyone and we need some help to achieve that vision.

This role will serve as the main owner of the DomainTools corporate IT vision and execution. As part of the larger Technical Operations team, you will focus heavily on our employee’s technology needs to run our business. This includes laptop management, SaaS application administration, end user troubleshooting, audio/video system design and support, and inventory management.

Job Responsibilities:

• End user support for office related issues using a work ticket queue tracked in Jira
• Automating the configuration and deployment of Macbook laptops using JAMF
• Employee user account management
• Management and configuration of core business tools (email/chat/wiki)
• Design, manage and troubleshoot Audio/Video equipment in conference rooms and office dashboard displays
• Manage inventory and ordering of technology supplies ensuring adequate stock available at all times
• Manage data clean up and disposal of computing assets using approved 3rd party recyclers
• Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure
• Advocate and educate users on use of tools and infrastructure systems
• Other duties as assigned

Requirements

Essential Experience/Skills:

• Clear desire to help people enhance their job functions through the use of technology
• Excellent written and verbal communication skills
• Proficiency at writing end user documentation (HowTo’s, as-built documentation) for technical and non-technical audiences
• Willingness to dive into problems whether familiar or not
• Commitment to continuous improvement for the team
• 3+ years experience working in end user support
• Passion for automating away problems
• Self-starter able to manage a multitude of priorities and demands
• Ability to juggle project work along with ad-hoc requests effectively
• Experience supporting remote workforce is plus

Relevant Technologies (Experience preferred but not required):

• Apple Laptops, MacOS, and related services (iCloud)
• JAMF Mobile Device management (MacOS)
• HP Printers
• Google Gsuite productivity suite
• Atlassian - Confluence (wiki) & Jira (work tracking)
• Slack chat platform
• LastPass password manager
• Apple Device Enrollment Program
• Ubuntu and/or CentOS Linux operating systems

Benefits

Company Overview

DomainTools helps security analysts turn threat data into threat intelligence. We take indicators from client networks, including domains and IPs, and connect them with nearly every active domain on the Internet. Those connections inform risk assessments, help profile attackers, guide online fraud investigations, and map cyber activity to attacker infrastructure. Fortune 1000 companies, global government agencies, and leading security solution vendors use the DomainTools' platform and integrations as critical ingredients in their threat investigation and mitigation work. We are located in Belltown (downtown Seattle) in a very cool office staffed with smart, energetic co-workers. We provide great benefits and outstanding perks.

To find out more about working at DomainTools, please visit our website at http://www.domaintools.com/company/join-our-team.

DomainTools is an Equal Opportunity Employer.