Services and Support Engineer at Skilljar
Skilljar is seeking a technical services engineer to join our rapidly growing team! This role serves as a technical resource bridging the gap between engineering and customer success. As part of a growing team, you’ll have an outstanding opportunity to work across many skill sets.
We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a multifaceted, highly-collaborative environment. This is an excellent opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.Responsibilities
- Implementation: Be proficient in Skilljar’s platform and product capabilities, and partner with Skilljar’s Customer Success team for all technical configurations and integrations. Participate in technical conversations with customers, and use their proven understanding of technical concepts to provide guidance with implementation and solutions.
- Triaging & Critical issues: Own technical requests through resolution and communicate results to all partners. Solve technical issues, review code, and offer suggested bug fixes.
- Documentation & Research: Contribute to the creation of customer and internal-facing user documentation. Collaborate with our Product team in researching and documenting potential new integrations and internal projects.
US work authorization and criminal background check are required.
Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Zillow, Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.
We are a team of bright, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, and Colorado.