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Software Support Engineer

| Seattle
TUNE is looking for a Software Support Engineer to provide technical assistance and leadership for our TUNE HasOffers product. You'll work hand-in-hand with our most important clients; providing world class service and working on complex issues including data discrepancies, reporting troubleshooting, problematic API calls and attribution configuration.

You'll be responsible for...

  • Providing comprehensive end-user product support via phone, chat, and e-mail.
  • Driving support requests to resolution quickly while being accountable for ticket ownership and client satisfaction.
  • Being a gateway to development and product improvement, preparing bug escalations and reproducing customer issues.
  • Maintaining TUNE’s industry leading customer satisfaction rate and reputation for doing anything (legal) to delight our customers.
  • Providing support to our clients during peak ticket volume between 8am-4pm.

What you'll need...

  • Proven experience troubleshooting advertising technology
  • World-class customer service voice: you love delighting customers and helping them succeed with our product
  • Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience
  • Empathy; this comes second nature to you. You understand the importance of our client’s issues and why it matters to them and us
  • Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn
  • Solid API experience: You can call, script, and post to a standard REST API
  • SQL experience: Our customers need to interrogate terabytes of data; they’ll require your assistance to optimize their queries.

You'll be extra special in our eyes, if have...

  • Proven experience in delivering first class Customer Service
  • Performance Marketing/Analytics technical experience
  • Bachelor’s Degree in Computer Science/IT

What set's TUNE apart...

  • 100% of employees' premiums covered for medical, vision and dental
  • Paid parental leave: 12 weeks for primary caregiver, 4 weeks for secondary caregiver
  • 4 weeks PTO (increases annually)
  • 401k
  • 100% commuter transit coverage
  • TUNE Cares is our philanthropic program supporting education, the environment, diversity, and other important community causes through life enriching experiences
  • The TUNE House program is designed to promote a collaborative environment for women aligned in their effort to be innovative and extraordinary leaders in the tech industry
  • A top-notch culinary team serving light breakfast and full lunch.
  • Dog-friendly offices
  • Opportunity to strongly impact company strategy and growth
  • Fun, creative and focused teams committed to learning and problem-solving through collaboration.

TUNE makes technology that powers successful performance-based marketing partnerships across mobile and web. Our flagship product, HasOffers by TUNE, is the industry’s most flexible SaaS solution for tracking, optimizing, and managing partner programs. Headquartered in Seattle with hundreds of employees worldwide, TUNE is trusted by innovative affiliate marketers, the largest mobile advertising platforms, and iconic brands across the globe. For more information visit: www.tune.com.
Qualified applicants will receive consideration for employment and will not be discriminated against on basis of disability, veteran status, sexual orientation, gender identity, or other legally protected status.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases

Location

88 Blanchard St. , Seattle, WA 98121

What are TUNE Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of paid parental leave for the primary caretaker. Acme Co. also provides 2 weeks of paid leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Promote from within

Additional Perks + Benefits

TUNE Cares is our community service program supporting thought leadership, education, the environment, diversity, and more. Employees are encouraged to share their passions, and a team of dedicated TUNErs helps identify opportunities to build awareness and engage with the community to support the causes that matter most to our employees.

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