TUNE is looking for a Software Support Engineer to provide technical assistance and leadership for our TUNE HasOffers product. You'll work hand-in-hand with our most important clients; providing world class service and working on complex issues including data discrepancies, reporting troubleshooting, problematic API calls and attribution configuration.

You'll be responsible for...

• Providing comprehensive end-user product support via phone, chat, and e-mail.
• Driving support requests to resolution quickly while being accountable for ticket ownership and client satisfaction.
• Being a gateway to development and product improvement, preparing bug escalations and reproducing customer issues.
• Maintaining TUNE’s industry leading customer satisfaction rate and reputation for doing anything (legal) to delight our customers.
• Providing support to our clients during peak ticket volume between 8am-4pm.

What you'll need...

• Proven experience troubleshooting advertising technology
• World-class customer service voice: you love delighting customers and helping them succeed with our product
• Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience
• Empathy; this comes second nature to you. You understand the importance of our client’s issues and why it matters to them and us
• Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn
• Solid API experience: You can call, script, and post to a standard REST API
• SQL experience: Our customers need to interrogate terabytes of data; they’ll require your assistance to optimize their queries.

You'll be extra special in our eyes, if have...

• Proven experience in delivering first class Customer Service
• Performance Marketing/Analytics technical experience
• Bachelor’s Degree in Computer Science/IT

What set's TUNE apart...

• 100% of employees' premiums covered for medical, vision and dental
• Paid parental leave: 12 weeks for primary caregiver, 4 weeks for secondary caregiver
• 4 weeks PTO (increases annually)
• 401k
• 100% commuter transit coverage
• TUNE Cares is our philanthropic program supporting education, the environment, diversity, and other important community causes through life enriching experiences
• The TUNE House program is designed to promote a collaborative environment for women aligned in their effort to be innovative and extraordinary leaders in the tech industry
• A top-notch culinary team serving light breakfast and full lunch.
• Dog-friendly offices
• Opportunity to strongly impact company strategy and growth
• Fun, creative and focused teams committed to learning and problem-solving through collaboration.

TUNE makes technology that powers successful performance-based marketing partnerships across mobile and web. Our flagship product, HasOffers by TUNE, is the industry’s most flexible SaaS solution for tracking, optimizing, and managing partner programs. Headquartered in Seattle with hundreds of employees worldwide, TUNE is trusted by innovative affiliate marketers, the largest mobile advertising platforms, and iconic brands across the globe. For more information visit: www.tune.com.

Qualified applicants will receive consideration for employment and will not be discriminated against on basis of disability, veteran status, sexual orientation, gender identity, or other legally protected status.