Ekata (formerly Whitepages Pro) provides global identity verification via enterprise-grade APIs and a SaaS solution. Our product suite is powered by Ekata Identity Engine, the first and only cross-border identity engine of its kind. It uses complex machine learning algorithms across the five consumer attributes of email, phone, name, physical address, and IP to derive unique data links and features from billions of real-time transactions within our customer network and the globally sourced data of our graph. Businesses around the world including Alipay, Stripe, Airbnb, and Microsoft leverage our solutions to approve more good transactions, reduce friction, and find fraud.
 
We are looking for a Technical Support Analyst to work closely with end users and IT staff in person and remotely, supporting Macintosh and PC hardware, software, and operating systems in a cloud environment. In this role, you will be team oriented and put the needs of users first. In this role, you will be capable of managing multiple priorities and is responsible for administration of cloud services and Active Directory in support of daily operations and projects. 

In this role, you will:

• Provide high quality end user technical support and services for Mac and PC users in person, and remotely.
• Administration and maintenance of Active Directory, O365 and other back office technologies as required to support day to day operations.
• Troubleshoot, maintain, and recommend proactive solutions to advanced systems issues.
• As part of a team perform daily management and maintenance of servers and associated operating systems.
• Install, upgrade, and configure client accounts, network printing, file servers, directory structures, and access rights.
• Reduce manual IT tasks wherever possible through automation. Powershell and/or BASH scripting knowledge a significant plus.
• Create and maintain high-quality documentation.
• Provide feedback to management on project status and corporate technology needs.
• Support end users through trouble tickets or walk up requests.
• Provision and track Macintosh, PC, and mobile hardware for deployment to end users.

In this role, you need:

• BS degree in technology or equivalent certifications or equivalent experience required
• 3-5 years in corporate IT preferred.
• Macintosh, Windows, and Linux experience required.
• Jamf and Mac management experience is a plus.
• Extensive knowledge of TCP/IP, DNS, VPN, DHCP, etc. with experience troubleshooting network connectivity issues.
• Extensive knowledge of industry standard security practices required.
• Previous experience in a Windows domain environment required.
• Previous experience with Linux administration preferred.
• Must be willing and able to learn new technologies quickly, own assigned tasks, and ask for help when needed.
• Customer service experience is preferred.
• Ability to communicate effectively in person, in writing, and in video conference environments.
• Experience with Audio/Visual technologies is a plus.