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Client Services Manager

| Seattle

About the Role:

Our Client Service Managers are responsible for managing RealSelf digital advertising solutions end to end. Ideal candidates will have the ability to drive results for clients, a willingness to roll up their sleeves and execute the tactics; and the ability to creatively solve problems.

Success in this position requires; the ability to stay highly organized and detail oriented in a dynamic, team-focused environment, a willingness to test and learn, experience delivering in a client service based organization and a passion for helping others achieve results.

In this role you will:

  • Act as the post sales point of conduct for the National Advertising team; managing the implementation of digital marketing solutions for industry partners to ensure performance goals are met while providing a high level of customer service
  • Work cross-functionally to project manage complex work streams; working within the National Advertising team and with other internal stakeholders (Product, Local Sales, Analytics) to drive revenue and increase customer satisfaction
  • Outline and oversee measurement strategy, tracking, and results delivery including overseeing internal ad operations to ensure successful implementation of marketing solutions
  • Collaborate with National Advertising sales team to put together and present quarterly business reviews; including metric gathering, analysis and identification of optimization opportunities to improve performance
  • Troubleshoot and resolve issues in a timely manner
  • Act as voice of customer to identify opportunities to improve marketing solutions and the end to end customer experience
  • Ideate and provide creative development to bring campaigns, content, and solutions to life

About You:

You love to make your clients successful and enjoy working in a dynamic, fast moving organization. Being organized brings you great joy and you can multitask like a boss. You are looking for a collaborative team where you can impact strategy and execution.

You may be the right fit if you have:

  • 2-3 years experience implementing digital advertising solutions in a fulfillment capacity
  • Excellent communication and organization skills with an ability to collaborate within a high-performing team
  • Self-motivated creative problem solver who is comfortable dealing with ambiguity
  • Experience analyzing datasets and delivering actionable insights
  • Experience with Google Ad Manager highly desired
  • BA/BS degree preferred


Travel: 2-3 times per year

Work Environment:

The RealSelf office sits in a historic Pioneer Square building. Employees also have the option to bring their dogs to work!

About RealSelf:
RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make it easy to get the information and deep support needed to make confident purchase decisions. Since 2006 our authentic stories, unbiased ratings, and expert answers from board-certified doctors have helped millions of people explore treatments and decisions that range from laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

Check out our realselflife Instagram account to keep up on company updates and learn more about life at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • SalesforceCRM
    • Outreach.ioEmail
    • MarketoLead Gen

Location

We are in Seattle's original neighborhood that boasts trendy coffee shops, art galleries, and restaurants. Easy to commute to via public transit.

An Insider's view of RealSelf

What's something quirky about your company?

Having worked in the tech startup space for ten years, I’m used to all the perks that come with our industry. RealSelf has all the typical perks, but what really stood out to me as quirky and unique is our transformation room. A tranquil room where employees can recharge during the day either individually or with regular yoga/meditation sessions.

James

SEO Content Specialist

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.

Sharon

Trust & Safety Manager

How do you collaborate with other teams in the company?

As Marketing Copywriter, I’ve got the unique privilege of partnering across our Email, Product, and Brand teams to help drive marketing initiatives forward. Each day I use the power of language to connect with our audience in interesting and impactful ways. Collaborating with such bright colleagues is a fun, challenging, and exhilarating experience

Jamachia

Marketing Copywriter

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the physical fitness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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