Group Product Manager, Core Services
The Role
As the Director of the Outreach Technical Program Manager team, you are a versatile leader who is constantly evaluating the state of product delivery and implementing best practices to make sure our software quality and solutions scale as our business grows. This is a pivotal role to develop a new TPM practice that is flexible and stage appropriate, an organization that hires and develops leadership talent, and makes a real impact through consistent and quality delivery of useful and valued features to Outreach customers.
Your Daily Adventures Will Include
- Hiring, on-boarding and maturing a team of Technical Program Managers to drive quality product execution at Outreach in agile environment
- Developing common best practices across the organization around backlog prioritization, requirements validation, delivery planning and status reporting
- Assisting in quarterly and annual capacity planning against roadmap priorities
- Defining and tracking key performance metrics for the team
- Creating career paths and defining TPM levels
- Managing talent and career growth through effective regular feedback, active mentoring and performance management
- Being point of contact to client success and support teams to integrate voice of customer feedback into backlogs and triage bugs
- Providing strategic input to product management organization on larger roadmap investments
- A player-coach, directly project manage one or two high-profile, cross-team initiatives at any given time
- Establishing a safe and inclusive culture of curiosity, accountability and quality
Basic Qualifications
- Bachelor’s degree
- 5+ years of practical experience as a TPM or Product Owner, preferably in a commercial product context
- 2-5 years experience directly managing, coaching and mentoring staff
- Experience implementing effective process changes in an organization
- Excellent oral and written communication skills with ability to influence at an executive level
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and decisions
- Comfortable discussing technical concepts, managing trade-offs, incorporating feedback, and evaluating opportunistic new ideas with a variety of internal and external stakeholders
- Highly adaptable and comfortable with the velocity of change that is standard in a high growth company
- Leads with integrity
Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen