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Group Product Manager, Core Services

| Seattle
The Role
As the Director of the Outreach Technical Program Manager team, you are a versatile leader who is constantly evaluating the state of product delivery and implementing best practices to make sure our software quality and solutions scale as our business grows. This is a pivotal role to develop a new TPM practice that is flexible and stage appropriate, an organization that hires and develops leadership talent, and makes a real impact through consistent and quality delivery of useful and valued features to Outreach customers.

Your Daily Adventures Will Include

  • Hiring, on-boarding and maturing a team of Technical Program Managers to drive quality product execution at Outreach in agile environment
  • Developing common best practices across the organization around backlog prioritization, requirements validation, delivery planning and status reporting
  • Assisting in quarterly and annual capacity planning against roadmap priorities
  • Defining and tracking key performance metrics for the team
  • Creating career paths and defining TPM levels
  • Managing talent and career growth through effective regular feedback, active mentoring and performance management
  • Being point of contact to client success and support teams to integrate voice of customer feedback into backlogs and triage bugs
  • Providing strategic input to product management organization on larger roadmap investments
  • A player-coach, directly project manage one or two high-profile, cross-team initiatives at any given time
  • Establishing a safe and inclusive culture of curiosity, accountability and quality

Basic Qualifications

  • Bachelor’s degree
  • 5+ years of practical experience as a TPM or Product Owner, preferably in a commercial product context
  • 2-5 years experience directly managing, coaching and mentoring staff
  • Experience implementing effective process changes in an organization
  • Excellent oral and written communication skills with ability to influence at an executive level
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and decisions
  • Comfortable discussing technical concepts, managing trade-offs, incorporating feedback, and evaluating opportunistic new ideas with a variety of internal and external stakeholders
  • Highly adaptable and comfortable with the velocity of change that is standard in a high growth company
  • Leads with integrity

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

Read Full Job Description

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Outreach offers amazing groups such as OWN (Outreach Women's Network), Gals & Sals, and a Diversity & Inclusion committee that offer networking and development opportunities, and host fun events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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