Product Consultant Support

| Bellevue
Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.
Our award-winning company culture values humility, and leaders who know how to listen. CEO Daniel Dines’ primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.
We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.
Here is what you will be doing at UiPath:
*In charge of the overall product support for discrepancies/bugs/ enhancements/customer
*Help customers round the clock (24/7 shifts) - split between team
*Feedback to the product team
*Escalation of bugs to development and Product Requirements
*3-5 years of technical support experience
*B.S. in Computer Science/ or equivalent degree
*2 years of experience with production level software engineering
*.NET (C# or VB), Java + node based programming is a perfect match
*Fluent written and spoken English
First point of contact for UiPath software support in pre-sales and post- sales stages;
In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
Help customers round the clock (24/7 shifts)
Feedback to the product team
Escalation of bugs to development and Product
What you will bring:
3-5 years of technical support experience
B.S. in Computer Science/ or equivalent degree
2 years of experience with production level software engineering
.NET (C# or VB), Java + node based programming is a perfect match
Fluent written and spoken English
Multilingual is a plus
 

At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.
 
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

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Location

10400 NE 4th St., Bellevue, WA 98004

What are UiPath Perks + Benefits

UiPath Benefits Overview

We won an award from Comparably for our perks and benefits. Alongside gorgeous compensation, equity, unlimited vacation and quality healthcare, you get flexible hours, free food, wellness programs, and the chance to travel globally. You can learn more about her perks from this video: https://youtu.be/YTL3BIHM2Gk

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
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