Product Specialist
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Product SpecialistWhy We Have This Role
Qualtrics leads the way in Experience Management—one of the fastest-growing tech categories—and the 16 to 24 months you spend as a Product Specialist will prepare you to move to the forefront of this global movement.
How You’ll Find Success
- Highly communicative and has ability to create trust in customers and teams
- Takes initiative and shows scrappiness in getting things done
- Proven ability to work well in teams - partnering with managers, cross functional teams, and teammates
- Shows desire to learn new skills and grow in the role
- Takes analytical mindset to approach problems and find solutions
How You’ll Grow
- Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat.
- The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change.
- We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists by finding outside-the-box solutions for both our customers and our processes.
- Help companies build solutions that achieve their business/company goals, pushing them to the next level
- Improve your qualifications/technical skills (HTML, Javascript, CSS)
- Learn more about a day in the life on our Qualtrics University website.
Things You’ll Do
- Use your analytical and problem solving skills to respond to technical support needs
- Work with customers ranging from grad students to Chief Marketing Officers
- Help companies from startups to the Fortune 500 across all industries build solutions to achieve their business goals
- Lead out on projects that impact the whole organization and collaborate with teams across Qualtrics to find innovative solutions for both our customers and internal processes
- Constantly learn and adapt as our products and technologies change
What We’re Looking For On YourResume
Minimum Requirements:
- Bachelor’s degree from a top university.
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
- Excellent analytical skills.
- Ability to communicate and teach complicated concepts.
- Detail-orientation with an ability to prioritize and meet deadlines.
- Interest in Technology/SaaS industry.
Preferred Requirements:
- Technical or hard science major or minor.
- Prior instructing, research, or tutoring experience.
- Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
- Experience in a tech or start-up environment.
What You Should Know About This Team
- You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients.
- You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
- While helping customers is your core focus, you also get an opportunity to work on a variety of projects with departments across Qualtrics.
- Eventually you will move on to a great next role in Qualtrics bringing your knowledge of our customer base and how they use our product.
Our Team’s Favorite Perks and Benefits
- Competitive salary, performance bonuses, generous 401(k) Match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Unlimited Sick Days
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
- Free food and drinks, massage chairs, table tennis, an onsite gym and more
Must be legally authorized to work in job location without Qualtrics sponsorship now or in the future.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
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The base pay range for this position in the US is $35.5k - $69.0k per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Pay Transparency Range
$35,500—$69,000 USD