The Role

As the Director of the Outreach Technical Program Manager team, you are a versatile leader who is constantly evaluating the state of product delivery and implementing best practices to make sure our software quality and solutions scale as our business grows. This is a pivotal role to develop a new TPM practice that is flexible and stage appropriate, an organization that hires and develops leadership talent, and makes a real impact through consistent and quality delivery of useful and valued features to Outreach customers.

Your Daily Adventures Will Include

• Hiring, on-boarding and maturing a team of Technical Program Managers to drive quality product execution at Outreach in agile environment
• Developing common best practices across the organization around backlog prioritization, requirements validation, delivery planning and status reporting
• Assisting in quarterly and annual capacity planning against roadmap priorities
• Defining and tracking key performance metrics for the team
• Creating career paths and defining TPM levels
• Managing talent and career growth through effective regular feedback, active mentoring and performance management
• Being point of contact to client success and support teams to integrate voice of customer feedback into backlogs and triage bugs
• Providing strategic input to product management organization on larger roadmap investments
• A player-coach, directly project manage one or two high-profile, cross-team initiatives at any given time
• Establishing a safe and inclusive culture of curiosity, accountability and quality

Basic Qualifications

• Bachelor’s degree
• 5+ years of practical experience as a TPM or Product Owner, preferably in a commercial product context
• 2-5 years experience directly managing, coaching and mentoring staff
• Experience implementing effective process changes in an organization
• Excellent oral and written communication skills with ability to influence at an executive level
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and decisions
• Comfortable discussing technical concepts, managing trade-offs, incorporating feedback, and evaluating opportunistic new ideas with a variety of internal and external stakeholders
• Highly adaptable and comfortable with the velocity of change that is standard in a high growth company
• Leads with integrity

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Unlimited PTO (and people actually use it!)

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen