Solution Specialist, Dispatch & Records (Remote)
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Location: Can live anywhere within the United States, within 1 hour of a major airport.
Your Impact
Axon Solution Specialists are paired with the Account Executives for Major Accounts, focused on the largest law enforcement agencies in the country. Your role is to augment the Account Executive to lead discovery efforts and thought leadership around the complex procurement of CAD (Computer Aided Dispatch) and RMS (Records Management System) software. You are responsible for assisting with and leading pre-sales discovery, value building, and qualifying potential partnerships as your sales partners are selling our products and services to Public Safety Agencies. Your ability to think creatively, articulate complex solutions, uncover latent pain, build and maintain senior and end user level relationships, and connect with agency stakeholders will be key to your success.
Working for Axon’s CAD and RMS sales team is like working for a start-up but with the resources, relationships, and existing infrastructure of a mature publicly traded company.
This is a quota carrying position. We are looking for passionate and driven individuals who want to achieve remarkable goals while striving to create an environment where people can succeed and enjoy coming in to work every day.
Your Day to Day
- Work with your sales partners to build pre-sales plans and relationships within prospective customer agencies.
- Work with your demo team partners to build relevant and impactful demos for prospective customers.
- Identify known and latent pain points and needs within agencies.
- Articulate the plan to solve for those problems and pain points through adoption of Axon Dispatch and/or Records.
- Assist as the internal lead coordinating stakeholders to prepare any documentation needed for procurement including RFPs and best and final demos.
- Develop and maintain client and partner relationships to ultimately drive revenue growth.
- Build a strategic plan in tandem with major account directors to grow market share, drive customer satisfaction (NPS), and achieve corporate strategic objectives.
- Own and build relationships with regional and national trade organizations such as NENA, APCO, IACP, and MCSA.
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
Basic Qualifications
- Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales or Sales Adjacent Experience.
- Solution or consultative sales experience working within complex sales processes.
- Proven ability to drive adoption of disruptive technology solutions in an existing competitive market.
- Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences.
- Able and willing to travel 50%+ (2-3 days a week on the road).
Preferred Qualifications
- Demonstrated knowledge and understanding of public safety technological needs and workflows – especially within PSAPs and Law Enforcement agencies
- 5+ years experience working with public safety and/or law enforcement agencies in a sales engineer, demo team, sales, or similar role
- Startup experience
- History of top level performance within technology sales market
Compensation And Benefits
- Competitive salary and 401K with employer match
- Uncapped commissions
- Discretionary PTO
- Autonomy in your role
- A supportive parental leave policy
- An award-winning office/working environment
- And more...
#LI-REMOTE
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.